This is not a question but a statement. I have been on the phone for 2 hours with customer service to try to upgrade my phone. I received an email from Verizon saying that I was eligible for an early upgrade (1 month early). First, I am told that the phone I want is available but only online. However, when I go online in an attempt to order the phone, the web site says that the phone is unavailable online. OK - I refresh my web page. Now the phone is listed for full price and even though I have checked the upgrade box, it says I must pay full price for the phone - however, the customer rep says that the phone is $99.99 but I must order it online. Next customer rep - same nonsense. First, I identify myself with 17 different ID items, then I'm told the same thing over again. The last customer tech that I talked to said that they were out of the phones. After the first 2 told me that they were available. I will NEVER deal with customer service by phone again. I will go to the local store and see what they tell me but they get 1 chance to get it right. If my contract is up - they may have just lost a customer!
