I have been experiencing extreme slow speed with my Verizon jetpack 4G LTE in Washington DC area (20006) for about two weeks.
Always 2 bars of signals (out of 5).
Does anybody experience similar speed?
Is there anyway to solve it?
Thanks!
I completely understand the need of a working device, kayfu! Lets figure out what is going on. What is your zip code? Have we filed a resolution ticket? Have you tried to remove the sim card and placing it back in? Share the additional details needed so that I can better assist. Thank you,LenaA_VZWFollow us on Twitter @VZWSupport
I just tried remove the sim card and placing it back in, but still only
shows 2 bars (out of 5).
My zipcode: 20006
I have not received any resolution ticket from Verizon.
Thanks,
Kay
On Wed, Apr 23, 2014 at 3:01 PM, Verizon Wireless Customer Support <
kayfu,Thank you so much for the insight! Does your service improve in other locations? Are you having issues indoors and outdoors as well? Have we replaced the SIM card? Do you have other Verizon Wireless devices? Are they having issues as well? Please provide additional details so we can get to the bottom of this for you. KarenC_VZWFollow us on Twitter @VZWSupport
The slow connection persists either indoor or outdoor.
I don't have other Verizon device but my Tmobile phone 4G works well.
May I know how to replace SIM card?
Thanks!!
