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Does anybody out there think that promises made by supervisors should be actually believed without the Executive Offices overriding them?

I have been made numerous promises to adjust my bill, waive re-connection fees etc. None of these were actually carried through.

I have also been told by the executive offices that these people are authorized to make these decision. Does this make sense?

The best answer I got was "They are NOT allowed to tell you how to go "over their head" BUT then why are their promises not honored?

Please, if you are going to suspend a service check the entire web site for your answer because you are not going to find the terms beside where you click that button...As I've been told, "Check the FAQ's...What???, really?

More important, (I'm really interested in this answer)

has anybody else received promises by a supervisor on the phone only to find out it will never happen?

Also, has anybody else actually suspended service on a device only to find out that there are certain restrictions.

Restrictions that you were not made aware of while completing your task...(Like, you can only suspend for a max. of 180 days in a year). Oh sorry, The answer is in the FAQ. Who would have thought of looking there when the web site gave you no problems completing the task.

I repeat, Does anybody out there think that promises made by supervisors should be actually believed and expected to be true?

I did, geez, was I wrong.

I just finished reading a lot of posts from people cancelling Verizon Service to go somewhere else...wonder why!

Now, what are my early termination fees????

Comments

Ann154

The ETF is spelled out in the Customer Agreement. Customer Agreement | Verizon Wireless

LRVassar

Why was your service suspended?

veryfrustrated0118

The only time you get a reconnection fee is if VZW suspends your service for non-payment. Then when you make payment and they reconnect you you will have a $15 fee per line. I don't see why they should waive this fee. Maybe they told you they would to get you off the phone.

BrendanFella

Ann154, Sure, I read every word of that...

sprmankalel, "The only time you get a reconnection fee......"

Let me explain a little better. I was told by a supervisor that is was waived.....

As quoted in my original post.."I have also been told by the executive offices that these people are authorized to make these decisions"...If this is true then I don't need any other reason.

Reason, I believe my phone was shut off unjustly.

My dispute is that the Verizon Wireless "My Account" allowed me to perform an action that they say is not allowed. On the "suspend Service" I clicked "suspend service" then I was given the option of suspending "WITHOUT" billing. I chose this and got a message..."Your device is suspended without billing SUCCESSFULLY"

My point, If this is not allowed then I should not be allowed to complete the action and get a message saying I was successful. The pop-up should be "This action cannot be completed"

REPEAT: "I have also been told by the executive offices that these people are authorized to make these decision."

This matter is still being disputed by me. The web site should not allow an action that will not be honored. A supervisor should not promise something that will never happen.

LRVassar

You need to understand that you failed to pay your bill, your line was suspended, and regardless of what you may or may not agree with, you will still owe a reconnection fee. You chose to allow your bill to become delinquent, therefore you are being held responsible for it. I'm getting the impression that you broke your service, and expect Verizon to pick up the pieces.

BrendanFella

LR Vasser,

Did I say anywhere that I failed to pay my bill?????

"You chose to allow your bill to become delinquent,"...That is still under dispute.

"You chose to allow your bill to become delinquent..." Actually, I did not. A VZW supervisor allowed it to become deliquent by stating...(See above posts for the details you missed)

Please read the posts with your glasses on.

The original question was "Does anybody out there think that promises made by supervisors should be actually believed..."

veryfrustrated0118

I am confused. How exactly is it the responsibility of a VZW supervisor if your bill becomes delinquent?

BrendanFella

sprmankalel,
You are not the only one confused. The original dispute is about a jetpack device.

Online under MY ACCOUNT I suspended the device without billing. I got an immediate pop-up saying..."Your device is successfully suspended WITHOUT BILLING".

It was continued to be billed.

On complaining by phone AND paying the phone bill that was not in dispute a supervisor agreed to SUSPEND WITHOUT BILLING during the dispute. That's twice. This was not honored and my service was shut off.

On complaining by phone once again to customer service the supervisor said the re-connection fee WAS waived. Again, paying the phone bill minus the re-connection fee was not honored.

SO, "I am confused. How exactly is it the responsibility of a VZW supervisor if your bill becomes delinquent?"

SUPERVISOR: "Your device will be suspended WITHOUT BILLING during dispute"

SUPERVISOR: "Your re-connection is now waived"

Repeat this a few times.

Now, I only have one question ...

Do you think a supervisor's promise should be honored?

If not, then you and your buddy should apply to Verizon for a customer Service Rep. job.

You would fit right in. Make promises that you have no intention of keeping. Including the fact of not understanding the point here...The web site allows actions that are NOT allowed by VZW. (quote from the executive office)upervisors Supervisors have the training and authority to make these decisions.....Got it yet?????

Suggestion: In the field above click a search for "CUSTOMER SERVICE" and read the posts. You will have a great time saying...."Just pay your bill, but when you do we don't care about promises you were made. We were only joking"

"I am confused. How exactly is it the responsibility of a VZW supervisor if your bill becomes delinquent?"

One more time...The supervisor caused it to become delinquent with false promises. I paid my bill as agreed.

Really, you should apply for the job.

LRVassar

You're getting nowhere attacking people that question your motives.

veryfrustrated0118

First of all, the attitude is not called for. You came here and complained about something but did not give all the information. I can see why the supervisor did not do what you requested. Especially if you talked to them the way you're talking to us. They sure do have the ability to make the decision to help but your attitude tells me that they didn't because you're nasty to people.

My advice is to always pay your bill in full and then dispute. At least you'll have your service. Don't go around saying it is Verizon Wireless' fault that you got cut off. Ultimately it is YOUR responsibility to pay your bill. When you make a partial payment then the balance will carry over until VZW has enough of you not paying in full and cuts you off.