Hello,
I spent 43 minutes on the phone last night with a billing error that is not my problem. I was told by "Sam" in billing that he was trying to fix the problem, but that I needed to talk with the tech department (I did this in the fall already so this billing error wouldn't happen again). I picked up roaming charges since I live next to Canada. He told me he had a tech person on the line, he placed me on hold and never came back to help me. I knew the call was over when I got a customer feed back phone call. I then called Verizon back to talk with a supervisor and waited another 15 minutes and no one answered the phone. At this point I am canceling all of my plans.
