Insane data overage, excessive unexplained usage

I know that data usage and overages are alarming emanning99. I'm sorry your usage is higher with us than with your previous carrier. We do provide ways to prevent excessive data usage. I know you are using wifi which is great, we also recommend changing settings to update only on wifi instead of randomly. Closing all apps when not being used is a great way to help with data? Are you all downloading games, music, videos, or additional apps? You can private message us which line is using more data than usual so we can address that line individually.

KinquanaH_VZw

follow us on Twitter @vzwsupport

I have done all of those things, which by the way, I have changed no settings from my prior carrier. The phone was literally setup from a backup of my AT&T phone. Carbon copy settings. Yes I close unused apps, I always have. NOTHING is different. Nothing. And I am not accepting a suggestion to turn off everything that a smartphone is supposed to do in order to curb the false and fraudulently billed data by Verizon. I am literally sitting in the same spot in my house, on the same Wifi, working the same 40 hours per week from my home, where I am on Wifi. I am not downloading anything any differently than I did before. None of my four lines is doing this. I gave VZW a few months to get this leveled off (as I was given the "you are new and maybe your phone is downloading new apps" story when I was a new customer). I have now been a customer for 5 months and NOTHING has changed; as a matter of fact, my bill has gone up EVERY single month with ZERO changes in usage patterns. If anything, I am using LESS.

As you know, I am not the only person complaining about this. It is not acceptable to tell me it is something on my end, when I had these exact phones on AT&T and was using nearly HALF the data I am being billed for by Verizon, with ZERO changes in circumstances or usage on my end. ZERO.

Hi Manning99,

Thanks for the additional insight! We always want your charges to be accurate. Our 4G LTE is up to 10x as fast as most competitors which allows you data to do more. Device activities may remain the same but the data bandwidth is much faster. So you may visit the same sites, the experience is slightly different. The device would experience minimum buffering, downloading in seconds, and uploads may take minutes. You can use our data calculator and input your device activities to see what maybe using the most data http://vz.to/1cRXvFh .

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

Thank you Pamela, and I appreciate your response, but I am not accepting that explanation from VZW (I realize it is not your fault personally). Maybe some customers would accept that kind of reasoning, but I have been in the tech business long enough to know that this is very false. My phone should be on fire if your speeds are SO much faster that it is nearly DOUBLING my data usage. Alas, it is not, and if anything, my data load-time is even worse than when on AT&T. That is not what I am complaining about, however.

I have used your generic data calculator. I have turned off cellular updates for the most part. I am not going to accept a nearly doubled data usage with ZERO change in circumstances or usage habits whatsoever. VZW charges and inordinate amount of money for this data, then doubles its usage, at which point we are stuck in a contract with high termination fees. I had no desire to terminate. I just want reasonable usage reflected!!!!

My BBB report has been made. I am tired of the runaround.

shellk159

Are you using the new Verizon cloud at all? I found that when I installed the app to back up pictures and take advantage of the 25GB storage that it really ate through my data (and my battery). I expected the increase for the initial back up but even without adding any new pictures or files, it ran through almost 25% of my 10 GB plan in one afternoon. Add to that my phone battery would overheat and not charge properly. Uninstalled that app and returned to normal. That was with a Droid RAZR MAXX. I have since upgraded phones and have not reinstalled the app.

We are having a similar problem with excessive Verizon data charges. We are full-time RVers so a reliable internet service is invaluable to us. We've used Verizon for years and have had no data overage problems in the past. We signed up for 10 G when we upgraded to a new 89OL Wi-Fi in April, 2014, and signed a new contract. We did not use it at all for 3 months since we had no Verizon signal where we were staying at that time. We did, of course, pay for the service during that time although we had cut the data level back to 5G. Beginning July 1 in a new location, we turned it on, upped the data level to 10G, and between July 1 and July 8th, we supposedly used 75% of our data allowance. This was basically impossible. We did no streaming video and no downloads that would account for that level of usage. At first we thought we had been hacked but even if that is true, there doesn't seem to be any way to change the password on this device and from what I'm reading, the security may well be substandard in today's internet climate. Now, after reading this forum and other info on the internet, we realize that the problem is most likely not a hacker but a flaw in the Verizon system itself. Tech support has been absolutely no help and gave no indication they had ever heard of such an issue before. Yet we are seeing that it is a fairly common problem.

So, we're now stuck with a 2 year contract for a device that we cannot afford to use. I just paid $30 for a month of tengonet in order to have some internet connection. Will file complaints with the FCC and the FTC and anyone else I can find. I am interested in securing data on just how much Verizon is taking in each month in these overage charges that are basically generated by glitches in the Verizon system and devices.

Kate

>>Personal information removed to comply with the Verizon Wireless Terms of Service<<

Edited by: Verizon Moderator

I totally feel your pain... Over the past week I have been hit with FOUR DATA OVERAGES. FOUR!!!!!!! I went from normal approximate 6GB of data per month on my lines to nearly 14!!!!!

I am finished fighting with Verizon and receiving their canned responses to what is obviously a HUGE failure on their part to be honest and accept responsibility for whatever issue is going on in their network and their billing practices.

There is now way that my usage has tripled from when I had the same exact phones on AT&T. NO way. And I had the amazing "LTE" on AT&T as well, so telling me that my usage is sky-high because "LTE uses more data" is preposterous. AT&T didn't have that story! I am not stupid, Verizon.

Sick of arguing. Sick of being talked to like a 2-year-old. I am also ready to go the the FCC, no matter how "little" I am in the sea of US citizens.

If I have to ditch this contract and be hit with cancellation fees then so be it. But they will never see a dime of it. THAT is how disgusted I am with the continued non-attention paid to my inquiries and concerns.

There have been several successful class action lawsuits against Verizon in recent years regarding billing and similar issues. You’d think they would have learned something but I guess the settlements of $10 million or so were just a drop in the bucket for them. I think we all need to file complaints with the FCC. There is a form that can be filled out on line and also a phone number to call. http://www.fcc.gov/complaints If they get enough complaints, they will act.

We have gotten some possible help from the tech division. On their advice reset our 89OL W-Fi unit and they supposedly will monitor it for several days. Nothing is connected to it so probably there will be no data recorded. After that, on our own, we’ll try a quick email download to see if that produces an excessive spike. What we’re really looking for now is a way out of this 2 year contract.

Verizon needs some advice from Amazon as to how to handle customers!

We want to make sure you get the most out of your device and plans katericks. I know it's important to keep a handle on your data usage. What type of functions are you using your Jetpack? How many devices do you have connected to it? What makes you think the usage is inaccurate? What were the results of your previous interactions with us by phone when you spoke with tech support?

JonathanK_VZW

VZWSupport

Follow Us on Twitter@VZWSupport

I do not like the phrase, “what makes you think the usage is inaccurate.” I do not “think” it is inaccurate. I know that it is inaccurate. The language in this email is dismissive at best and does not reflect well on the company’s reputation. We have already given all the information you have requested to both Customer Service and to Tech Support—several times now. It is annoying to be asked to repeat it in this superficial manner. This latest serious of questions looks very much like one more smoke screen. I would seriously suggest that Verizon get in touch with the Amazon folk and learn how to manage customers having difficulties with your services.

There are some serious glitches in some of the Verizon wifi hotspot devices and some serious questions regarding the system equipment supporting them. At this point, it has become somewhat potentially damaging financially to use the Verizon hotspots. This has been fairly well verified and it is something more people need to know before they choose a Verizon hotspot. Our difficulty is not unique to us. Complaints of this nature have been recorded for several years. Most with no reasonable solution. It is time for Verizon to acknowledge that such issues do exist and to deal honestly with them.

Our first discussion with Verizon Customer Support was totally unsatisfactory. In our first discussion with Verizon Tech Support, we had not yet researched the problem on the internet and elsewhere. In that discussion, tech support refused to admit that it was possible for a hacker to access our account or that there was any problem with the device itself. That discussion was sincerely non-productive. We learned later, however, that both were very possible. By the time we called a second time—waiting an inordinate time on hold in each occasion—we had enough information regarding the history of problems of this nature along with similar glitches affecting Verizon equipment, programming, and policies that we were able to make a bit more progress. e have now determined that the problem is most likely not one of a hacker using the account but rather faulty equipment. We are testing that out now.

Meantime, we are contacting the appropriate agencies and legislators to add our experiences to those of these others who have had similar difficulties with Verizon as well as trying to determine how we will deal with this 2 year contract if the issue is not quickly remedied. The problem itself is bad enough. It is the response from Verizon has sent it over the top.

We definitely appreciate your additional response today katericks! Please keep in mind that this forum is a separate method of support from our phone customer service and technical support teams. In order to fully understand your issue we would be happy to review your wireless account. In order to proceed please follow me MatthewS_VZW and then DM me directly with your mobile number or account number. We look forward to hearing from you soon.

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

mimi4lowe

I have asked for help from Verizon and received absolutely no response. I am up to 20 GB per month because of the iphone 5!

If you are on Facebook, here is something that might help. I’ve done it but my iPhone is on AT&T and I haven’t really had a data problem with it. Our problem is with the Verizon WI-Fi. Seems as if Verizon is raking in big bucks from overages of all sorts!

fall_gurl75

I'm having this exact same issue. I started with 2 GB realized very quickly although it was just 2 phones and almost constant WiFi use, we were always going over before the month was up. I increased data to 4 GB again no change in circumstances, nor devices and again started going over almost immediately. I refuse to increase my allowance again although my bill now claims we are using over 8 GB and we are only two weeks into our billing period. I decided after the first 8-9 months into my service with Verizon, that I would not be renewing my contract when the time comes. I am happy to say October 1st is right around the corner, and my misery is over and I will no longer be working solely to pay my cell bill!!!! RIDICULOUS!!!!

fall_gurl75, we wouldn't want to lose you as a customer with us. Unexpected data usage can be quite alarming. What make & model phone do you currently have? What type of functions do you use on the device and how many lines are sharing the data? Our data calculator will give you an estimate of how much data is consumed per function: http://vz.to/1mpQFzg

WiltonA_VZW

VZW Support

Follow us on twitter @VZWSupport

Anni17

Any resolution for this issue? My Droid phone was damaged so I purchased a new iPhone 5S. My old phone had unlimited data and with the new phone I had to switch to the More Everything Plan (ironic name considering I had More before and had much Less after changing to this plan). I only had the phone for 6 days out of the billing cycle. I got my bill and had a $30 overage fee! I was not informed that data usage would be prorated though in hindsight I should have assumed. BUT my average monthly data usage is around 2 GB. In the June billing cycle Verizon said I used close to 6GB and over 2GB is just the 6 days with the iPhone. I had fewer apps on the iPhone since I hadn't gotten around to reloading everything yet. The only thing I did differently was try to back up contacts and photos to Verizon Cloud. Tell me somewhere a warning is stated that using the Cloud would consume mass amounts of data???

I contacted Verizon through Facebook since they discontinued email as a method of contact for customer service. Thanks for that Verizon! So I got a response via FB telling me to look at my detailed usage. I did. I see several unusal spikes in data usage. Doesn't tell me anything though because I don't remember what I was doing every 10 minutes throughout the month of June.

- I was not told data would be prorated and I would only have 0.799 GB for the week I had the new phone. I have had unlimited data as long as I have had a smart phone so I never needed to monitor data usage. I didn't even know what 2GB was until now.

- I saw no warning that Cloud back up is slow and will consume data like crazy. Again, wasn't accustomed to monitoring data usage so it never occurred to me this was something I needed to be careful with.

- No recommendation to change all apps to WiFi only so I wouldn't use precious cellular data.

I am beyond frustrated and wish I bought a phone on Ebay and just transfered service to a new device. I wouldn't be in this mess!!!

Our solution was to move to T-Mobile. We had just started a 2-year contract with Verizon. T-Mobile paid the cancellation fee. Best part is there NO overage charges. If you hit your monthly limit, you can either up the limit or it just slows down to 2G for the rest of the month. Also, no contracts. It's a month to month service.

Kate

Personal info removed to comply with the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

unknown

You did not lose unlimited data. You gave it up for getting an $800+ cell phone for less than 1/4 the costs.

It was a trade off. You were not forced to lose unlimited data. You could have paid full price.

Good Luck

PS. There are no class action lawsuits per the US Supreme Court Decision. Only arbitration and single right of actions.

ForestValora

I'm having this same issue that everyone else has described and I don't think Verizon views this as a problem. They know full well what they're doing. They've figured out a nice little revenue stream and screwing the customer in the process is just a byproduct. I'm on WiFi all day yet I'll log into the VZW website at the end of the day and I'll see I've gotten dinged for data charges throughout the day. There is no problem with VZW data usage calculations. Again, they know full well what they're doing. This is an extra revenue stream for them and they're not about to shut it off. The only way it will change is if everyone switches carriers causing VZW to start losing money. Until that happens, nothing will change. Plus, I'm sure VZW makes plenty of big $ donations to whatever congressmen are on the telecommunications committees so they have no incentive to address this issue. This is why it's so frustrating.

As I have noted in this thread, I switched carriers, and at this point I am

doubtful that I will ever pay the ETFs owed to Verizon. I will fight tooth

and nail before I pay them. I am not the type to let my credit score

suffer due to nonpayment, but on principle I cannot imagine paying a dime

to his scam of a company. My data billing after switching carriers

IMMEDIATELY returned to where it was prior to being with VZW, and with the

exact same phones and usage patterns. I work at home and am on WiFi

probably 98% of my life, and with VZW I was mysteriously going OVER my data

allowance that should have been at least twice what I would have ever

needed to begin with. Oh, and add to that the fact that the have not yet

credited my deposit to my final bill. They want their fees paid, but where

is my $125 per line deposit (times 4 lines!)?

On Fri, Aug 22, 2014 at 12:49 PM, FredSanford <forums@verizonwireless.com>

bowhunter97

As I read through all these issues that everyone is having with data overages as I'm having also. Verizon is making a boat load of money off us!! I have complained to my local Verizon store just to be told it is my fault , which it isn't,. I have an 8 gig data plan each month, well every month so far it has went over. I was told to check updates and stop auto updates, which I did. Next month over again went back to local store same runaround, this time make sure shutdown any programs running in background, Next month same thing. It seems to me as you approach the data limit as soon as it goes over by a little the data starts to accelerate.

This is one dishonest company!!

Evidently Verizon hasn't lost enough customers to T-Mobile & AT&T yet.

Kate Ricks -- Sent from my iPhone

NifMar

We switched to the new i-phones in July. I have 4 phones on my plan, didn't change my plan either. I only have a 4GB data and that has been fine for 2 years on VZ. The month of August we had $30 in overages, they credited that one because it appeared something goofy had happened. Then the month of September, one line uses most of the data and again $30 of overages. Now every other week we are getting text messages about using 75% of our data. One line over 3GB of data and the other three are using about normal useage. 7 days in to this months plan and we had used 75% of our 4GB of data.... really? Any insights? Unfortunately, we live off the beaten path and need to have VZ because they have the best coverage. Tempting to go to the pay as you go plans. Again.....It's just one of the phones using all the data and she is swearing she is doing nothing differently.

Try T-Mobile. Put in a booster if you have to. They will pay for your contract cancellation and they have no overage charges. I cannot believe that Verizon is still running this scam.

Sent from my iPad

Ditto. Sitting here enjoying crystal-clear service from T-Mobile plus two

additional lines beyond what I had with VZW, and STILL saving over $140

over month over what VZW was trying to charge me with overages. Go figure.

Also just received my T-Mobile ETF reimbursement MasterCard as promised (A

$1210 card, I might add!). Paying off VZW as we speak!! Buh-Bye, VZW!

On Thu, Sep 18, 2014 at 12:27 PM, katericks <forums@verizonwireless.com>

Eadur

You have some interesting points.

jax405daddy

I too am having excessive data charges, and they started when we upgraded phones this year. One from an old Droid X to a Samsung S-4 the other from an I-phone 4 to a LG-G3. The data usage has quadrupled since upgrade with nothing else changing. These 2 phones used 4.5 gigs data in 10 days. Before upgrade only used 8 gigs most months. Sudden high usage come on fess up what is going on? I have 5 phones on my plan the others are still using their normal data or less.

jax405daddy Let's take a closer look at the data concerns for you. Based on your post here, the lines switched from 3G smartphones to 4G devices. It is common to notice a spike in data usage when changing devices. What data activities are the phones being used for?

SheritaH_VZW

Follow us on Twitter

@VZWSupport

jax405daddy

OK, the only one on are Facebook and Caller name ID and Android OS. This is on the new LG-G3. Yesterday 12/11/2014, all data was turned off and it still consumed 43 mb. The other 3-4G devises in my plan used >.003 and I actually used it on data as this was my phone, a Note 2. 3G to 4G I don't think is the issue. The new phones are using data like crazy and the older phones are still doing the same. When I say older, I refer to Intuition, Note 2 and an I-phone 5. This is day 3 of my cycle and I have already used 1.024g's. I will turn these phones off and find a way to do this less expensively until I'm off the plan or get a buy out. I wouldn't be complaining if there wasn't a problem. Yes these phones are looking at youtube and instagram, and a couple others, but they always did and now with the new phones, sudden increase in charged data usage. This is criminal and insane. These are also my adult childrens phones and I don't have privy to them, and have explained their excessive usage and both are telling me nothing has changed in the way they use their phone. Yes, they can turn it off, but then what is the use of having them if you can't use them. I purchased these in order for the family to stay in contact with each other, and if they have to turn it off to keep from breaking the bank, we don't need this. I will change a few things and it will be going a different route with these phones, plans and providers. I'm making a car payment a month for 5 phones. That's insane too. Oh and by the way, the Droid X was used in place of a broken Droid M that was on the 4G plan, that I was forced to upgrade to. There are too many complaints on line for there not to be a problem.

changingmykarma

I'm having a similar problem-and now-stuck in a 2 year contract. ARG

BLPerez

They won't resolve anything. I am having the same issues. I've spent nearly 6 hours on the phone this past week. I have my background data off... auto sync off.. hell I even turn my data off. I have SEVENTEEN gig of data. I'm not running NASA from my phone, I use it for email and FB. Dont stream music or videos. "Must be your phone" they say. Nope. I thought so and got a new one... same issue. "Must be your computer" (onebrepbsuggested I call GeekSquad. At $120 an hr I told her quit smoking crack). Nope. Had it checked at an Apple store. Verizon is running some kind of scam and their reps are fully aware of the issue. I had 8gb and kept coming in just under so In went to 10gb. Then again, kept getting "you've used 90% of your allowance" and I went to 12, then 15 now 17gb. I USE IT TO CHECK EMAIL AND USE THE BROWSER!!! I am looking into any form of taking legal action, this is theft, period. If I find recourse, I'll post info here. And Verizon? Don't even THINK of commenting and giving me any "I understand your concern and can certainly sympathize with your frustration" garbage. I'm tired of the run around, so dont waste your breath (or fingers as the case may be). Watch, some rep will comment on my post because they don't know how to read and actually comprehend. Verizon is fully aware they are ripping us off and they simply DO NOT CARE.

BLPerez

Someone said earlier that lawsuits aren't an option. How nice for Verizon. There are plenty of bloggers out there with tens of thousands of readers; some have millions. Get on any of the social media sites and start asking for bloggers looking for stories and we can get the word out. There is power in banding together, we don't HAVE to take this. I am a professional comedian on the road filming an ongoing documentary series online called "Project Highway" BELIEVE I will be bringing this up and getting the word out! I will be putting it on my FB pages both personal and the documentary one as well as my fan page. I'm going to include info about Verizon in the "Signature" portion of all my emails both personal and business. If enough people stand up to them, their policy will change. Look what has happened to McDonalds since people started putting out info on their food practices! McDonalds is feeling it in their bottom line and are now changing the very things people were complaining about. I'm also taking a screen shot of this post in case Verizon takes it down, and then I'll bring THAT up too.

rcschnoor

BLPerez wrote:

Someone said earlier that lawsuits aren't an option.

While I don't believe this is the case, IF they did they would be WRONG. Lawsuits are an option. Go right ahead.

Possibly what you meant to say was that "class action" lawsuits aren't an option which WOULD be correct. Not all lawsuits are "class action" though. Simply because a "class action" lawsuit is not an option does not rule out anyone from bringing a lawsuit against Verizon.

Go for it, if you have a solid case you will probably win.:smileyhappy:

I am also having the problem with sudden excessive data usage. This happened to me once before on September 9, 2013. I typically used 1 or 2 GB of my (at the time) 5 GB data plan and suddenly one morning I got a text about exceeding my data limit. On 9/9/2013 at 11:49am my device reported 4.466 GB of use all at once. I thought I'd been hacked, so I immediately called Verizon and through trouble shooting in tech support, they determined that my Jetpack 4600 had malfunctioned and was not reporting correctly. They replaced my device and the problem went away and I didn't see it again until this week. I have no way of knowing weather my device had been misreporting or if Verizon had some sort of date leak / security issue going on with the old device, since the replacement device was a complete change. Last month, my current jetpack, Jetpack® 4G LTE Mobile Hotspot 890L starting reporting more data than I normally used. At first I thought it was real usage and increased my plan from 8GB to 15GB for the month instead of incurring the overage charges. The plan was set back to 10GB starting the next cycle June 2015. This month within 3 days of the new cycle.starting, I started getting useage update texts saying I had used 30% of my data. Then Monday morning 6/8/2015 at 12:23pm I got a text saying I'd used about 50% of my 10GB Plan. at 2:59PM, I got another text saying I'd used about 75% of my 10GB plan. At 3:34PM I got another text saying I'd used about 90% of my 10GB plan.At 3:58 PM, new text telling me the overage would be billed at $15/GB. at 4:16pm, new text from Verizon saying I've used nearly all of my 1st extra data allowance.At 4:39 PM new text saying I'd used nearly all of my 2nd data overage allowance. New text at 5:02pm saying I'd used nearly all of my 3rd data allowance. At 5:25pm, new text saying I'd used nearly all of my 4th allowance. Prior to this at about 3:30PM I was on my second call to Verizon support. Earlier in the morning, I'd called but at that time, I thought the usage was real. By the afternoon, it was starting to look like a recurrence of what had happened in 2013, expecially since some of the high earlier useage (over 1GB at a time) had occurred when the only device connected was the printer and all computers were off. The Verizon support person told me that they could walk through some trouble shooting steps with me but I would have to be in the same place as the Jetpack. My husband was using it at a different location. The Verizon support person texted me a phone number to call for tech support when I had the Jetpack with me. VZ Tech support also asked if I'd tried resetting the device by turning if off and removing the battery and then turning it on again after replacing the battery. I had not done that. At about 5:30pm I arrived at the building where my husband was using the jetpack. At the time I checked the devices logged in and recognized them - his windows 7 computer and an HP printer. I called the Verizon tech support number from my Galaxy Note 3 also on the verizon network, but after talking for about 9 minutes with person who put me on hold for a few minutes to go research the issue, my call was dropped. I called back and had to start over with a new person, who asked me some questions, but did nothing regarding trouble shooting the device. He basically insisted I was somehow using the data. He said there were no troubleshooting steps to perform with the device. I then asked for a supervisor and he said he would get one and before the supervisor could come on line, my call was dropped again. This time the supervisor did call me back and reiterated that I was somehow using all that data even though none of the devices connected were doing anything different than when we were seeing normal usage. I asked for his supervisor and was told that his supervisor would call me back since by then it was after 6:30pm and no one was available. It's now 6/9/2015 at 9:14am and no one has called me back. I decided to try resetting the device per the earlier tech support suggestion and removed the battery and then replaced it and turned the device back on. I left the device on overnight and didn't get any new reports of excessive data use, but my husband just took the device back to his work building at about 9:04pm. At 9:39am, I got a new Verizon text saying I'd used nearly all of my 5th allowance, but since there was less than 100gb left, that may be norrnal use. I will have to wait and see if I get more messages saying that I've nearly exceeded my 6th 1GB data overage allowance or if the reset of the device helped. Yesterday I was only able to see detailed usage up to 8am in the morning. This morning, I can see the detailed usage for yesterday and it shows that at 2:09PM, the device reported 8.887 GB of data use.No one was streaming video or music or uploading or downloading large attachments. My husband and my brother have been using the Jetpack connection. They were doing the same things they typically did -- light usage like web browsing, email, and the same applications they used every day since 5/5/2015. The entry below is my sudden spike from 9/13/2013.It will be interesting to see if I too have to move to AT&T. I do not believe that I am suddenly going from well under 1 GB per day on a typical day to over 10.54GB, 1.6GB of which were reported at 8:09 AM on 6/8/2015 when no computers were turned on and only the idle HP printer was connected.

9/9/2013

11:49 AM

MBB 5GB

4683240

4573.48

4.466285696

Weth

Can you summarize that wall of text? Long entries of text with no paragraphs are extremely hard to follow and will limit your responses.

tl;dr - My Jetpack is using lots of data and it can't be real data use.

Updates on computers can use 4 GB in less than 30 minutes. Do you have automatic updates turned on on all your computers? That is the usual source of big spikes. There was another recent post on here where the poster measured the updates and they were multiple updates each with multiple gigabytes.

Correction to my narrative above - my husband returned to his work building at 9:04am this morning 6/9/2015 - the 9:04pm above was a typo. It's probably obvious from the context, but could be confusing so I'm correcting it here. So now excess data usage over night when the Jetpack was not in the building where it reported the 10.54GB of use yesterday. It's just 9:57am on June 9, 2015 and no new overage reports since the 9:29am report which said I've used nearly all of my 5th extra data allowance. I am still waiting for the call back from Verizon that was promised yesterday at about 6:30 pm.

No, I do not have automatic updates turned on.

Weth

What was the device connected to while at the work building from 9:04 AM until 9:39 AM. How are you sure everybody connecting to this jetpack has automatic updates turned off? They are on by default unless you specifically go in and turn them off.

Weth

Why are you leaving it on all the time?