Hello,
My name is Yair and I would like to share with you an experience that I recently had with my Verizon Wireless account.
Last month I was out of the country for about 3 weeks, on the same day of my flight from the U.S I called Verizon Wireless costumer service in order to disable my data roaming for this trip . The representative was very kind and helped me to do so. On my last bill I received a 90$ charge for data roaming outside of the U.S, even though I used a local sim card for this trip and also disabled the roaming data from my device the moment I landed abroad.
When I returned to the US and saw this charge I called to find out about it and spoke with a costumer service representative called Marcus, that was last Wednesday 5/7. Marcus told me that he sees on my account a global package of $25 for using a data on this trip. I was very surprised to hear that since I never asked for anything like that, on the contrary I specifically called to disable it since I was planning to use a local sim anyway.
Marcus told me that he has to check this issue and get back to me within 2 hours, he explained that he has to listen to my conversation with the other representative in order to verify that. I completely understood and said that I am waiting for him to get back to me with an answer and I am sure that he will find out that I am telling the truth. We are today on 5/13 6 days after, no one has contacted me from Verizon since then.
I have always been a good costumer who pays on time and never had any issues with Verizon Wireless in the past, however now I feel like I have to "chase" Verizon in order to remove this unnecessary charge from my bill.
This is very disappointing and If that is how a company treats its costumers than maybe I will disconnect and pick another carrier.
Kind Regards, Yair Nissim
