Child Item

Site Totals

61434 Questions Answered 270 Categories

Home Phone Connect does not ring our phones

Ok ... I have the exact same problem ..good final strength,no dropped calls, replaced home phone connect and phone..I can always make outgoing calls .. I lose ability to receive calls one to several times per day .. Tech told me to dial *73 this fixes problem temporarily sometime an hour to a day .. I submitted many trouble tickets .. They come back variable signal strength .. But this isn't the case .. Both cell and hpc always good ..it is frustrating .. It seems to be a common problem with no solution ..competing provider tower?..verizon needs to take this problem seriously ...it used to work and now it doesn't.. I will keep trying until they fix it or tell me a logical reason why.

>> Branched from an earlier discussion <<

Message was edited by: Verizon Moderator

Comments

kapeman

The following helped better than anything else that I have tried:

Tech did a VLR on the line and I did another *228.

Please try this.

This issue is very difficult to troubleshoot, because you usually don't know when it is occurring.

I have one number that is forwarded to my cell and my home number. That is when I can tell the issue has cropped up.

FozzyBear

Verizon tech support is either unwilling or unable to properly diagnose and fix this. I have had the problem for months and made multiple support calls. Their advice (1) reboot the box -- always works temporarily (2) enter the reprogramming codes - also results in unit working for a while (3) unplug the unit from the home phone wiring (although I have demonstrated that this is irrelevant as it doesn't ring when a single phone is plugged in either). The most recent tech (in ADVANCED SUPPORT no less) was a real a-h saying that whether it worked or not with or without the unit connected to my home wiring was irrelevant as the unit was not designed to work to work with a phone via my home wiring and therefore I was using the unit in an unsupported configuration and he could not help me.

The most interesting tech said when checking the system logs says the unit appears to be communicating with two different cell towers and is reliable when working from one but not the other. This is the sort of thing that could probably be sorted out if they had any interest in doing so, but apparently they do not.

Bo1260

Same problem here. Problem happened after 10 months. Almost related to the 1 year warranty on the box. They do not want to give me a new box from store. The only thing they can/allowed to do is to ship one. 2 months later the replacement start to show the same problem. They said the box can forward calls to another phone number. If I have another phone number, why am I even paying for this service? Ridiculous!

Child Item