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Order is processing..?

I recently ordered a phone over the phone with customer service, and was kind of late accepting the terms and conditions. Now when I view the order status, it still says it's processing. When I click to view more details, it says the order number doesn't exist. Did I accept the terms and conditions too late and have to re-order the phone?

Comments

xchambers

How long did you wait to accept them?

Verizon_Support

That is a great question, AustralianEdward! I know how exciting it is to get a new phone, but then get bummed that there is delay in shipping. Have you logged into your My Verizon http://bit.ly/xB4iTc right the right hand side of the page it should show you if there is a contract to accept. We can always review the account for you as well to make sure that the order is still active. I did request to follow you on here. If you could accept that request and then follow me back. Once I get that request I will accept and you will be able to send me a Direct message. This way we can go over the account specifics. http://vz.to/1fbIKzK Hope to hear back from you soon.

KevinR_VZW

Please follow us on Twitter @VZWSupport

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