I live in Seattle, WA (zip 98119), have a 6 month old HTC One, and am having a horrible time with dropped calls. I've been using Verizon for over a decade and have never had an issue with dropped calls. However, since moving to Seattle in July 2013 I've been dropping more and more calls. I work from home and use my cell as my primary number. I drop calls all over the house (upstairs, downstairs, in the driveway). I can literally be in the exact same spot and have not moved the phone (using a headset) and randomly the call will just drop. I'll drop calls after 5 minutes, 10, 20, 30, 40 minutes. It doesn't matter. Some "spots" I know not to walk through, but others seem totally random. I've tried taking my cover off (Otterbox) and updating the service (*228). Neither helped. There is a tower less than a mile away. Does any one else have issues with dropped calls in Seattle? Have you figured out any way to help them (i.e. network extender, a blue-tooth enabled home phone...)? I'd really rather not switch companies at this point in time, but if service doesn't get any better, I don't see how I can stay with Verizon.