About a month ago I signed up for the Verizon edge program not knowing much about it. I was told by the sales rep that after 30 days I could upgrade when ever I wanted and I wouldn't have to pay anything just trade in my device. I kept asking the rep to make sure I was understanding edge the right way, and each time he said he was explaining it exactly how it worked. So Monday I went into Verizon to upgrade to the galaxy s5 and that's when I first found out that I had to have half my phone payed off before upgrading. I feel very disrespected getting lied to multiple times by the rep. I've called customer service and they supposedly can't do anything about it. That I have to go into the store I got the edge plan through. So I did end up going in but the manager of the store wasn't there, and this Verizon is 35 minutes from our new house And I don't feel like I should have to run back and fourth for this. What are my options? I've never had any problems with Verizon until now.
