I performed an assumption of liability so my husband could take my line and put it all onto one bill. When we did this process they told me I would lose my unlimited data so we stopped the assumption. We received a call back about 5 minutes later saying tech services performed an override and I would keep my unlimited data. We moved forward with the assumption and my unlimited data was still showing but there was no unlimited feature on my account, I wasn't being charged for it. So I went to perform a device switch a few days later and it couldn't go through because I had no data plan on my account, so it tried to force me onto a tiered plan. After 3 hours and 7 support agents they told me to just move to 2GB and put in an inactive pricing request. Since Verizon CSR had messed up my package they would reinstate it. It's been 3 days and I have heard nothing. Can someone please help? I never performed an upgrade on this line and I never changed plans so I shouldn't have lost my unlimited data. I would not have moved forward with the assumption if I thought I would lose my data. I've spent hours dealing with customer service and I've received different answers from each CSR. My husband and I will be forced to move to another carrier if this is not resolved. Thank you very much!
