trying to activate phone on pre-pay and get disconnected from *228 after 1 minute

sjt6052

It says "congratulations your phone is activated" but I need to dial *228 Send to program the phone. I do this and I am disconnected after 1 minute. I have tried this a dozen or so times with the same result. I had my old number transferred and now I can't use that phone either. HELP!

Verizon_Support

sjt6052



I'm so sorry for the trouble getting your prepaid device to activate! We definitely want to make sure you're connected and running at 100%. While we only have access to Post Paid on this site, I would like to make sure you can get in touch with our PrePaid team. Is there another line you can call from? To reach our Prepay Team from another line, please dial 888-294-6804. When prompted, enter your prepaid phone number. Then press 4 (for questions or to change something), then 5 (for Store Locations or Billing Questions), then 4 (for Customer Service Rep) and then enter your pass code for your account.  If you do not know the pass code enter in four zeros. Then the system will transfer you to a Prepaid representative.



RuthW_VZW

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