Why did I use roaming data?

I have an iPhone 4s, I have voice only roam selected, yet it shows I have used 12mb of data roam. How is this possible if I have data roam turned off? Is there another setting I need to adjust? I need voice roam as I am in another country, just don't want data roam. Thanks!

Accepted answers

unknown

Yes that is the the proper way to turn it off.

However Verizon answered your initial question. Roaming data can be accessed if you are on an extended network.

Data can be accessed on your device even if turned off completely. Certain updates and device registering on the home or roaming network will occur.

I have data roaming off, and cellular data off on my iphones and I use WiFi 99% of the time. However on certain nights I see 1-10MB of recorded usage. However I have unlimited data.

While in Montreal I use the full cellular and data settings to on and I don't use that much data.

The amount you keep talking about 12MB is low use.

Good Luck

All comments

Verizon_Support

Circleof05ths,

Here to help resolve this concern so that you may continue to enjoy your trip! In addition to powering off the data roaming feature, have you also powered off the Cellular data feature? What country in particular are you visiting?

EfrainM_VZW

Follow us on Twitter @VZWSupport

Circleof05ths

I haven't turned off the Cellular Data feature because I travel

between Seattle and Vancouver, BC. So, I want cellular data when it's

local, just not when it's roaming. Since there was an option to turn

off roaming data, it implies that you would only use the cellular data

when it wasn't roaming. Is this not correct? Thanks.

On Mon, Apr 7, 2014, at 01:12 PM, Verizon Wireless Customer Support

Verizon_Support

We would love to clarify Circleof05ths! Even with Data roaming off this could still utilize data if the network that is being accessed is a partner with VZW. Anytime you're outside of the US we do recommend fully powering off all cellular data to prevent unexpected charges. Please keep us posted if we can be of any additional assistance, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

Circleof05ths

Thanks for the reply. So, to be clear, even though I have turned

off Data Roam, I will still be charged for Data Roam if I access a

partner of VZW network? Is that what the Extended means on my phone?

I noticed that it has replaced the Verizon that was on my phone. What

can you do on a partner network? Are all calls and text charged as

roaming as well?

As I explained my earlier post, I cannot turn off cellular data.

I am on business so I need access to my email and having to rely on

spotty wifi service is just not going to cut it. Are there other data

plans other than the $25 a month for 100mb? That seems awfully low for

that much money.

One more thing, why has the email support gone away? It was one

of the best ways to get support. I can't use the live chat at work

because of security issue and I can't be on the phone waiting for

support. This issue isn't a big deal to post, but if I had a billing

issue or something that would require me to divulge personal

information, I would pretty much have no way of contacting Verizon.

On Wed, Apr 9, 2014, at 02:23 PM, Verizon Wireless Customer Support