How do I re-print and return label

jdawisha1031

I called to have my defective device exchanged. Costumer service placed a new order for my phone and told me I need to print a shipping label and send back my current phone. I tried to print the return label and it didn't end up printing and now I dont have an option to print it anymore. How can I get a new label, I'm afraid they're going to charge me the full price if I somehow don't get a label or if it ends up shipping back late.

Verizon_Support

jdawisha1031 We certainly understand not wanting to be charged for a device. Don't worry, our replacement devices are shipped with a prepaid return label. If you haven't received the replacement yet, wait for the device to arrive and a label will be inside the box. If you have received a replacement and there wasn't a label in the box, then we can mail you one. We will not charge you for the device as long as it is returned within a timely manner. Let us know if you have any other questions.



sheritah_vzw

Follow us on Twitter

@VZWSupport