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Degraded Service

Recently the quality of our services has degraded significantly. We have four devices - one Android (LG G2), one iPhone 5, and two non-smart phones. We are getting dropped calls, "warbling", and calls sometimes don't even dial. We also use HomeFusion, but that doesn't appear to be having issues (beyond the normal need to restart the router a few times a week). Please advise.

Comments

Verizon_Support

Hi jcmls66 - We strive to offer you the best possible wireless service where you need it most. Is this only happening inside of your home? Is it only affecting voice services or data as well? May I have your zip code to reference the area? I am eager to bring back to the reliable service that you should expect!

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

jcmls66

Thanks for the reply - yes, mainly inside of the home. We used to be able to go upstairs when we weren't getting good reception downstairs and it would improve. Now it seems like the poor reception has also started occurring upstairs at times as well. Our zip code is 55374. I believe there's a cell tower to our south in Burschville (near Corcoran) that we probably are closest to. We also have HomeFusion service and that sporadically loses internet connectivity as well. I generally have to restart the router a few times a week and it generally comes back after that.

Thanks,

Brad

Verizon_Support

Thanks for keeping us in the loop jcmls66! Indoor service can definitely be a challenge. Have you ever considered the utilization of http://vz.to/18OsD8A for an improvement of indoor service? Please keep us posted, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

jcmls66

I had seen that, but don't really want to spend additional money at this point. What I'm dissatisfied with at this point is the degradation of reception and also the speed of our service - it was once good. In fact, I've started to log performance on our HomeFusion service now. The download and upload speed have also degraded recently as well. I used to get download speeds in the 8-10Mbps range and upload speeds in the 2-3Mbps range when we first started. Now download speeds are in the 4-5Mbps range in the morning and as bad as 1-1.25Mbps in the afternoon - with upload speeds in the .12 to .25Mbps in the morning and .06 to .10Mbps range in the afternoon. Sometimes I have to restart our HomeFusion router as many as 5-6 times a day when internet becomes unresponsive. The speeds we get in the afternoon make it almost unusable at this point. Are there diagnostics that can be run on the tower out here to see what's going on? We run a business out of our home and really need working internet to function. What can be done?

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