I went into the Verizon store for an upgrade to my phone and to do some account changes that I either had to do in person or call customer service for. I got my jetpack line canceled and wanted to upgrade my phone and change to the single line plan as its 20 dollars more expensive to have 2 gb right now on the More Everything Plan. We go through the process and I've signed everything already when the system kicks back a switch error because my jetpack cant be booted out till next day for some reason. Well now my plan cant be changed because the system thinks i have two lines making me ineligible. At this point I say something to the effect that if i'd have had that knowledge i'd have just come back tomorrow. The rep assures me the plan will be changed the next day. I insist she remark the account that I was promised that cause I believe she thinks that but I'm unsure as to what verizons policy actually is regarding a downgrade in plan after you sign a contract. She goes one step further after I reiterate my discomfort at the situation and emails her manager and CCs me that this needs done first thing in the morning. I was planing on going down to the store to insure this happens, however to my pleasant surprise I received an email from her manager this morning before the store opens that the change has been made. I checked and it has. I personally couldn't be more pleased with customer service. The staff knew what the problem was, knew it could be fixed, and did exactly as they said they would.
Cudos to the SouthGate Store in Colorado Springs. 10/10 even if I dont get a survey.
