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Can't make payment by phone or online

Buddy215

I have been trying ro make a payment today on my account. By phone it says cannot be processed and unfortunately we cannot connect you call. I have tried customer service multiple times with the same cannot connect call. I have gone online to pay and on the my verizon app with a message saying that payment cannot be proccessed call customer service. I have tried to make a payment since 9am 9\11\2014.

On a side note this #888-294-0804 is the Verizon customer service that the online payment told me to call. When I called it sounded like a false call. Not sure if this is what you guys normally do but it seems rather shiesty.

Accepted answers

SuzyQ

Buddy215 wrote:

... On a side note this #888-294-0804 is the Verizon customer service that the online payment told me to call.

That's very close to the pre-paid customer service # - 888-294-6804 You can call, then options 1 for English, the 4,6,4 to get a real person to talk to.

All comments

unknown

#PMT

That should do it.

unknown

1-800-922-0204 or *611 from your device.

Is this a pre or post paid account?

Buddy215

I called #PMT still saying can't process request and can't connect me to a

representative then hangs up

unknown

That is strange. If you can go into a Verizon wireless corporate store and pay in person. Some stores have a payment kiosk in them.

Maybe your account has been changed to cash only status.

It doesn't make sense not to want to take your money

SuzyQ

Buddy215 wrote:

... On a side note this #888-294-0804 is the Verizon customer service that the online payment told me to call.

That's very close to the pre-paid customer service # - 888-294-6804 You can call, then options 1 for English, the 4,6,4 to get a real person to talk to.

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