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Received wrong device. Duplicate orders.

I preordered iPhone 6 Plus Space Gray 64GB on 9/12 by phone, didn't get email confirmation. 10 days later, I talked to a support, he told me my order "wasn't completed and went through fraud"(preorder went through fraud). Today, I suddenly received an iPhone 6 Plus Space Gray 16GB, not the one I ordered and clearly that in-completed order was completed.

I've made another order online last week. How can I return this iPhone which I haven't paid for and cancel this order? Or, can I exchange it for a 64GB device to complete my second order?

Thanks

Comments

Verizon_Support

ztpala we apologize for the mixup and we'll make sure everything is sorted out! You can return the device using the return shipping label provided in the box or at any corporate store http://bit.ly/3SdsA within 14 days. Is the order you placed last week still processing? Check the status at http://bit.ly/RjmCUB

AshleyS_VZW

Follow us on Twitter @VZWSupport

ztpala

There's no return shipping label in the box, and yes the status of my 2nd order is: "Your order is processing. Your shipping details will be available soon."

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