.I have been a Verizon customer for years. I have a cell phone, which has hundreds of minutes per month, but I use like 20, 30, 50 minutes a month! I don't have it except for in the car. I'm 71, and retired, a widow. I give the number out for almost no one, and it's rarely even on. However, I do use the Jetpack 890L for my Kindle Fire email and seeing videos from tv programs. It is $50 a month. It only lasts two hours before dying and having to be recharged. I have never gone over those Jetpack minutes except once in 1year and 7 months. In other words, I pay but I don't use! My "contract" is up for upgrade in February 2015, 5 months from now. The Jetpack 890L is now out of date by a MUCH better MH5291L that is available now. That new one will last 15 hours!! I asked if I could get the upgrade now, which Verizon ADVERTISES you can do early. The customer service woman said I could, but I'd have to do it via technical support. I was transferred over to ttechnical support, but was refused the upgrade there. "The transfer of death." I guess I'm not good enough to upgrade early!! They offered me a new battery for the old, feeble Jetpack. Thank you very much! They also offered -- if that is the word -- for me to pay the retail price for the better Jetpack now. Honest to God, they've lost a customer they had for years, who pays over a thousand dollars year after year and uses almost no cell minutes -- for a stinking jetpack that probably costs them $20. Well, "tell somebody who gives a damn" is their answer. Mine is, "I'm going shopping for a new phone/jetpack company."
So, tell me, Verizon community. Am I a crazed old hag or is this just good business?
