Our Verizon account has 10 lines and I figure we're paying over $7,000 a year, when I think of how much money total we have payed to Verizon only to be jerked around and around and lied too over and over again really does make me sick. 6 of these contracts have ended and 3 will be up in next couple months and 1 has a year left so the cancelation fees would not be that bad. And with the other big carrier I've heard it might be cheaper on monthly service. All I wanted from Verizon was for them to do whats right.
I Ordered
iPhone 6 16gb gray
iPhone 6+ 16gb gray
iPhone 6+ 64gb gray
iPhone 6+ 64gb silver
all on the same order. I finished at 3:19 am est and got a date of 10/14 even though all the phones except the 6+ 16 gb gray had 9/19. Got confirmation email at 4:56 will ship by 10/14 I got worried that all the phones would not ship till 10/14 and contacted verizon thru facebook messenger. They told me my phones would ship in the order received and not be held up by a phone that wasn't available in my order. And based on the time of my order she said 9/19 for the 6 and 6+ silver, 10/7 for the 6+ 64 gray , 10/14 for 6+ 16 gray. On Monday morning my status changed to 9/19:):) in the afternoon in changed to unknown. I called 611 and rep went thru all my phones with a time sheet she had and said i should get all but the 6+ 16 gray on 9/19, she said that one you had to order by 3:00 to get on 9/19. On Wednesday my status changed to 10/14 , called 611 again and this lady told me all my phones had 10/14 listed after them. She told me she didn't know what to tell me that Apple ships the phones and its out of Verizon's hands because they don't have the phones. then she told me to call Apple (and gave me the phone # ) and see if they ship preorders with more than 1 in a order when their available or wait till all are. I called them ( they laughed that Verizon had me call them) and they don't hold up orders . Called customer service back and guy said at least 10 times ....I ASSURE YOU VERIZON WILL NOT HOLD YOUR PHONES!!! i said of course they're not actually putting them in a box and waiting for all, they're sending them to other people who ordered after me. I asked him if my order could be separated/ rebuilt and do a (jump the line request) so i could get my phones when i should. He said there is no such thing at verizon....he has worked there many years and if there was he would know. Someone posted # to Internet orders so i called them Thursday morning, spoke to a very nice guy he said my phones that i should get i would and i should get an e-mail later that day and if i didnt get anything by 8:00 pm to call back. Before we hung up i asked if I didn't get anything did he know if they could cancel/separate/rebuild and do jump the line, he said they can do that and put me on hold while he spoke with a supervisor, he came back and said if nothing happened that day they would do that with my order. I got nothing, called Internet orders back at 8:30pm... went thru my history and asked them to do the rebuild. She transferred me to supervisor who REFUSED to rebuild my order, that is only for orders that have a technical error. She was also the first person from Verizon to tell me that they DO NOT ship orders in multiple shipments, they will only send when everything is available. She then said your order was given a delivery date of before 10/14 and that's when you'll get all your phones. I let her know that there is nothing about that confirmation that tells me that the phones that I ordered that had 9/19 deliver by dates would not be delivered then, 9/19 is before 10/14.
