Child Item

Site Totals

61560 Questions Answered 271 Categories

Why are you throttling my unlimited data plan?I have been paying for unlimited for a long time and it is not abiding within the FCC laws!

I am a longtime client of yours,I have been faithful,and you thank me for this by throttling my phone?The FCC rules state you can not do this.I paid for it and I expect you to keep up your end of the deal,if you didn't mean it than you should have not said "unlimited for life"!Each time you throttle me you are stealing from me and lying....This is not a way to treat a loyal client that you are about to lose!paying in the excess of $150 a month for one line for as long as I have not to mention what your throttling is doing to my phones inability to hold a charge (making my lifeline for help in any emergency compromised) should be grounds alone for extreme restitution.Bottomline_I paid for it,you are breaking the law by not keeping your word,and YOU VERIZON NEED TO STOP!

Comments

unknown

You are not being throttled. Slow speeds do not mean you are being throttled.

michaeljtimko

How do you know there not doing it. Oh yeah, they said there not and were just supposed to take their word.

Today, I was trying to watch Hulu and my video kept buffering. I'm using a brand new Galaxy Note 4, so I know its not the phone.

I also checked the downstream connection with the FCC speed test and Speedtest.net App. Both times I had downstreams speeds of over 25 Mbps. Yet my video buffered.

I called Verizon and they could not give me a straight answer. I openly asked them if they were prioritizing and optimizing network traffic (i.e. streaming video) and the rep evaded the question.

unknown

michaeljtimko wrote:

How do you know there not doing it. Oh yeah, they said there not and were just supposed to take their word.

Today, I was trying to watch Hulu and my video kept buffering. I'm using a brand new Galaxy Note 4, so I know its not the phone.

I also checked the downstream connection with the FCC speed test and Speedtest.net App. Both times I had downstreams speeds of over 25 Mbps. Yet my video buffered.

I called Verizon and they could not give me a straight answer. I openly asked them if they were prioritizing and optimizing network traffic (i.e. streaming video) and the rep evaded the question.

A) because they would have to have a clear policy or the FCC would be on their behinds.

Hulu is video so der when a lot of people watch video it uses up most of the network.

C) If your speed test didn't show slow speeds guess what you weren't throttled. Ever think it's an issue on HULU's end?

rcschnoor

michaeljtimko wrote:

I also checked the downstream connection with the FCC speed test and Speedtest.net App. Both times I had downstreams speeds of over 25 Mbps. Yet my video buffered.

Those speedtests can't always be trusted. T-Mobile has recently gotten in trouble with the FCC for allowing speedtest apps priority over other data to misrepresent the speed their customers are getting.

So simply because those apps showed fast speeds does not necessarily mean anything.

Regardless, as has been stated, if those speedtests show that you AREN'T being throttled, why would you think you ARE being throttled???

michaeljtimko

I know it's not on Hulu's end because I have also experienced it on Netflix & YouTube. I would say it's my phone, but I have a brand new Note 4.

Until the FCC resets the Net Neutrality rules that Verizon & ATT tore down in court, this will most likely continue.

BlingX

They are throttling my UDP plan as well starting as of last night from 5pm-6am. Today as of the same time frames.

Speed tests both with apps, web sites, will be completely random. At first they work from anywhere 5-15mb down and 5-10mb up. So I start watching Netflix, Amazon Instant, or Twitch TV. After 5 minutes it completely stops working.

I do a test again and the download is .007, multiple times but the upload is still around 5.

I have tested different devices and posted on other forums. It seems lots of people are getting this problem now. I thought Verizon canceled their throttling per FCC? Maybe they did cancel the network optimization but they are doing something else. I highly doubt that from midnight until 6am the networks are conjested. It doesn't explain a .007 or anything that slow of a download speed.

Verizon is a dirty company.

breneewade

This is off the topic but I have a question about your "unlimited lifetime". I currently have unlimited data on our 3 lines but was told this evening if I upgrade any of the lines I will lose the unlimited data, have you experienced this?

I asked why I'm losing it since I was grandfathered in and they said because they have done away with the unlimited plans. Can they do this?

Thanks

Tidbits

Yes.

Contracts are AFTER you upgrade, and there is nothing in the contract that you will have the same terms as your previous contract. Unlike popular belief. You are not grandfathered to you previous terms and conditions or even contract. You agree to the new terms and new contract every time. They just let you keep your old plan at that point, and now Verizon made it a policy you have to be on a different plan if you want to continue signing contracts.

BlingX

Yes Brene. If you want to keep the unlimited you have to buy a phone with no contract and activate it on that line. Don't let them bully you into getting rid of it.

Ann154

That includes NOT purchasing a phone under the Edge payment option. It has to be full retail price in one transaction in order to keep the unlimited data plan on your line.

unknown

BlingX wrote:

They are throttling my UDP plan as well starting as of last night from 5pm-6am. Today as of the same time frames.

No they are not. They do not throttle 4G data plans. 5-6 PM? Oh you mean the times when the network is being used the most? And you seriously wonder why your network speeds are slow. You think you're the only one in your are streaming video at that time?

unknown

breneewade wrote:

This is off the topic but I have a question about your "unlimited lifetime". I currently have unlimited data on our 3 lines but was told this evening if I upgrade any of the lines I will lose the unlimited data, have you experienced this?

I asked why I'm losing it since I was grandfathered in and they said because they have done away with the unlimited plans. Can they do this?

Thanks

This has been policy since June 28th 2012. Grandfathered does not mean forever. Unlimited data hasn't been offered since July 7th 2011.

jonny76

To all who hasn't been aware, Verizon does not throttle. However, they do "network optimization" for those who are within the top 5% of data users, which means those who use over 6.5GB of data per month.

I have recently come to realize that I am also being throttled/optimized. Since almost the past 2 months, I have noticed that if I go over 3GB within half a month, my 4G LTE will drop down to 3G and stay there until my upcoming month begins. This is throttling not optimization; and I'm not talking about specific times, as some have mentioned, when those are the busiest times of day. This is the whole second half of the month after I've come to 3GB of usage. Optimization is when they slow down your data speed during congested times of day (high data usage times) for others around the area to have a "balanced network stabilization". To me this is a load of crap since they have the ability to do as they please whenever to whoever they want and hope people are not letting on. By doing this they are slowly killing my battery life.

That's my 2cents.

unknown

jonny76 wrote:

To all who hasn't been aware, Verizon does not throttle. However, they do "network optimization" for those who are within the top 5% of data users, which means those who use over 6.5GB of data per month.

Actually they WERE going to do that but people had such a fit the FCC gave Verizon a hard time about that and they scrapped those plans. Network optimization only occurs on 3G phones.

unknown

Having just check the numbers is see the top 5% has increased from 4.7 GB in March 2014 to 6.5 GB in Oct. I seem to remember lots of complaints of people thinking they would be throttled after 4.7 GB. Well guess what, as I predicted that would NOT have happened. I knew the top 5% would increase since average data use increases all the time. In fact at it's current rate by the end of 2015 the top 5% would be 12.4 GB. By the end of 2016 21.6 GB.

Child Item