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iphone6+ billed but not shipped

yesterday evening Verizon billed me for my iphone6+ and now status online is not coming up. I called Verizon last night and I was told that the phones are billed when they ship out but there was no tracking number yet. I checked online again today, since I haven't been getting my order updates by email since the beginning, still no information. I called Verizon just now and I was told that it was billed but there's no way knowing when it will actually be shipped. Are they billing the phones without having the phones in stock? I'm annoyed by Verizon. Bad enough they had changed my initial ship date from 10/31 to 11/03 without a notice sent and now they have no clue when my phone will even ship. Has anyone else had similar problems or know how soon after it is billed does it get shipped?

Comments

TheMarine79

I am not sure what to tell you, everybody seems a little bit different. However, I was given my tracking number and my card was charged after it was shipped. I was given the tracking number and it was shipped and then my card was charged.

SunnyReyes

When are you die to receive the phone? It's insane that the reps all have access to the same systems but nobody gives the same info. The rep last night took his time and checked all systems. The one today just gave a quick "no it hasn't shipped. We don't know when it will ship"

SunnyReyes

Meant due to receive the phone

trantham2

My credit card was also charged last night for my 6 plus. No tracking info. Called the automated system And it told me my phone had shipped and would be here in 2 business days. Great! Today I checked online for tracking info.....still nothing. Did mobile chat, girl said if my card was charged that ment it had shipped and look for it tonight or tomorrow afternoon. called the automated system again to get the tracking number. It stated that I had already received my phone and it was active. So I got on with custome service. The lady had no idea what I was talking about, had no tracking info, told me she had no idea when it would ship. I told her I was charged for the phone last night and then she said OH then it'll ship tomor row....you'll have the tracking number soon. I have nothing. Verizon has no clue.

SunnyReyes

That's exactly what I have gone through. It's rediculous. When I checked online, there is no info at all now. I'm getting tired of the multiple answers.

trantham2

IDk. I'll give it til tomorrow and see if I either get the phone or get tracking info. I hate to keep calling but now I've paid for it so it needs to be in my hands

SunnyReyes

I just want to be sure I am home when it arrives. A tracking number would be great or at least have an idea of when it will ship.

trantham2

mine says 10/30 who knows though.

SunnyReyes

That's a bit more hopeful than mine. I just don't see why they charge so many days prior to shipping

trantham2

JJust got an email with tracking info. It did ship today. Will be here Monday.

From what I gather, Verizon's website is having a freak out with tracking info. i guess they donot know what the deal is

o3odoug

Maybe in their rush to get all these phones shipped out by the deadline it was to much to update them all with shipping in an organized manner?

SunnyReyes

I just checked my email again and nothing yet. When I tried the link again it says that I'm still due for phone to be shipped out 11/03 and that it hasn't been charged, which it has. So, so tired of this mess.

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