Child Item

Site Totals

61487 Questions Answered 271 Categories

iPhone 6 $200 trade-in troubles

Has anyone else had trouble with the appraisal process? I did my iphone 4, and accepted the offer, then bought (ordered) an iphone 6 +. I got an email confirming the purchase, but not the trade-in. That was the 27th of September. My phone arrived today but I was expecting shipping materials to send in my old phone, but there were none. Called Verizon, and they can't seem to find any information about my trade-in. Any suggestions?

Comments

Verizon_Support

Tomofo,

We can help you get to the bottom of this! Although we do not have access to any Trade In information I highly recommend you reach out to our Trade In department by sending them an email from the Contact Us section here: http://bit.ly/GGnDDC . Keep in mind they are currently receiving a high volume of inquiries so please allow 3-5 business days for a reply.

SarahO_VZW

Follow us on Twitter @VZWSupport

tomofo

Thanks for the response SarahO.

I did call, was listening to muzac for quite some time. The representative couldn't find any record either and she indicated that they were inundated. I tried the website but I don't have a submission number and it didn't show any results. I figured it would be in an email with the transaction. I never got an email regarding the trade-in at all. I did get a reminder on the 10th to make sure to take advantage of the trade-in program, but as I had already done that, actually that was the first step in my purchase/order, I ignored that email.

I took a screenshot of the questions that were asked about my current phone and there was some fine print at the bottom. I clicked proceed and was given the $200 offer. I accepted the offer, and another screen came up confirming. I thought that I had a screen shot of that page as well, but I don't see it. I closed that screen and proceeded with the order/purchase. Let me say that I wouldn't have bought the phone I did had it not been for the trade-in on my other phone. Frankly, I would've just gone to Walmart and purchased a S5 for $90 or $100. So, if my trade-in has disappeared or is lost then I will likely return the iPhone 6 +.

Verizon_Support

tomofo,

I appreciate all the details. If anyone can locate this information is our Trade-In department; I apologize for the hold time and inconvenience. I can definitely look into it if you'd like. Please follow and send me a Direct Message here.

AdaS_VZW

Follow us on Twitter at @VZWSupport

wgc191361

I wouldnt worry about it. You won't get anywhere near what they say even if your phone is in perfect condition.

I was told I'd get $200 and today received my gift card for $36. Said I did not deactivate the activation lock.

It seems to be a big scam.

tomofo

AdaS_VZW

I am not a twitter person,

How exactly do I proceed? Or follow?

tomofo

AdaS_VZW

How do I follow?

tomofo

Verizon, I have been a good customer for many years now. As a result of my experience my intention is to return my iphone 6 plus for exchange for a lesser phone that is Free, and at the completion of my contract terminate my wireless service with your company. Actually, I may not even wait that long.

r2jen

I'm right there with you!!! This is the worst to feel like you have done everything right and then you still get the shaft!! I am having a similar experience!!!

Child Item