I have replaced my old phone but, I want to do a factory reset and am not getting to menu to get in to privacy to do the function do I need to place my sim card to get this done ? please help !!!
journeyman46, we can certainly help out with that! You should not need a SIM card within the device in order to reset it to factory defaults, but we can certainly take a closer look to be sure. What model of device do you have? AdamG_VZWFollow us on Twitter @VZWSupport
