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iPhone Promo Trade-in Questions

I have a couple questions that I don't see directly answered:

1. Can you trade your old iPhone into a Verizon Store and immediately get the $200 promotion or do you have to do it online and risk being scammed?

2. A Verizon person commented on one of the discussions saying the phone that is being traded in needs to be active on the line. How is that possible when they say you can trade in an iPhone from any carrier?

I am sure I have many more questions but this will be it for now. I hate how vague Verizon is being about this program.

Comments

Verizon_Support

I'm sorry you feel as though the information provided is vague mjnike45. We always want our current and new customers to have all the information needed, I can certainly clarify.

1-You can definitely trade in your iPhone at any of our corporate store locations. However, if you have not received your iPhone 6 when you trade it in (promotion expires 9/30), you will have to activate an older device in the meantime.

2-For current customers, the iPhone needs to be active on the line that's going to upgrade to an iPhone 6 and meet other criteria.

We make all the information easily accessible to the public on our website; this link http://vz.to/1peg7TS will help answer any other questions you may have.

AdaS_VZW

Follow us on Twitter at @VZWSupport

bobbigrl27

@verizonwirelesscustomersupport. I have read through all the information at the link you provided and nowhere does it say that the iPhone you are trading in needs to be active on the account for current customers. Can you point me to any place on the website that says it has to be active?

bobbigrl27

Sorry, that reply was supposed to be to Verizon wireless customer support. :smileyhappy:

Verizon_Support

My sincere apologies bobbigrl27. This was a typo on my end and meant to say it does not need to be active on the line you will be upgrading, as long as it meets other criteria. Thank you for bringing this up to my attention.

AdaS_VZW

Follow us on Twitter at @VZWSupport

dtrubuckeye

@AdaS_VZW or any Verizon Wireless Customer Support, I apologize if this seems redundant of the previous questions, but I want to be clear before submitting an online order and attempting to go into a store again...

1. If I order the iPhone 6 online and receive an order confirmation (currently on backorder until late October), can I go into a Verizon Wireless store while I am still waiting for my new iPhone 6 to arrive and trade-in my old iPhone 4 to get the $200 promotional trade-in gift card instantly? (Basically reiterating the original question, but with clear language for the in-store agent to understand.)

2. Does the iPhone 4 being traded in have to be active on the account/line, or can it be another old iPhone 4 that I have that is not currently being used? (You originally said that it had to be active, but then rebutted in bobbygrl27's response.)

The reason I ask is because the agent in the store told me it had to be active on the line that's being upgraded, but could not justify the answer nor show the condition outlined in any terms. He also did not make it seem that I could trade my phone in in-store, but rather I had to do it online after placing my order.

If I need to swap the inactive iPhone 4 with the one currently on the line, I can; but it seems pointless since that phone would end up back on the line when I turn in the trade-in phone, as I won't have received the new phone yet. (Assuming that I can trade it in in-store.)

I would have preferred to do the whole transaction in-store (upgrade and trade-in); but since it is sold out, online ordering seems to be the only option. Now, I just want to make sure that I get the $200 trade-in credit as soon as possible as I am seeing/hearing too many stories of VZW not honoring it for one reason or another.

Thanks for your help!

Verizon_Support

I understand you need additional clarification dtrubuckeye, I'm sorry my replies confused you.

1-You can't upgrade at the store and have a pre-order in place. You can keep your pre-order and wait until arrives or cancel it, then visit a store.

2-To get the promotional trade-in value instantly, you need to trade it in at the store and upgrade to the iPhone 6 there. Again, you can only upgrade at the store if your pre-order is cancelled.

3-The iPhone 4 does not need to be active on the line you upgrade but it does need to be in good condition and meet the criteria included in this link http://vz.to/1peg7TS.

Finally, if you choose to wait for your phone until it ships, you can submit the trade in form online; it takes 4-6 weeks to receive the Verizon Wirelress gift card.

AdaS_VZW

Follow us on Twitter at @VZWSupport

SamuelAdams

If our old phones can be traded in at Verizon company stores why are they refusing to do it. I tried doing it online to no avail. I have received two cancelation emails on my trade-in phones from Verizon. Both times I followed the instructions given by Verizon to verify that I had a valid order for two iPhone 6 phones. Now that my phones are here and even activated on the Verizon network I have not received my packages to trade in my phones nor an email saying they are on their way. Now when I call their number I can't get through to anyone. The system is so full that they just hang up. Nothing seems to work online to get this trade in underway and the guy in the Verizon company store yesterday REFUSED to help. THIS WHOLE TRADE-IN IS NOT WELL THOUGHT OUT.

Verizon_Support

SamuelAdams,

I definitely want you to be able to get your trade-in through. Due to the popularity of this trade in promotion, the best way to process is online. When you go to process it, does it give you an error? Or does it just send you an email stating the process was cancelled?

SandyS_VZW

Follow us on Twitter @VZWSupport

SamuelAdams

OK,

I received two sets of email. The latest stated to send the order information to Verizon attached to a response to their email which I did. I also diligently followed the directions that I got when I called the telephone number. Those directions were different. My next step after I finish this reply is to try a third time to resubmit my trade-in for a third time to Verizon. Now, why do I feel this won't work either???:smileysad:

Here's the email:

Thank you for using the Verizon Device Recycling Program. You recently submitted a trade-in request for an A1349 IPHONE 4 8GB - VERIZON with Submission ID # REMOVED. The iPhone trade-in contained a promotional offer that is only valid if you purchased a new Apple iPhone 6 or iPhone 6 Plus from a Verizon Wireless retail location or via www.verizonwireless.com before September 30, 2014. Our records indicate that you have not met the purchase requirement.

The requirement you did not meet:

Did not find record of eligible iPhone 6 or 6 Plus purchase.

Therefore, we cannot process your trade-in request.

If you feel you met the purchase requirement, please respond to this email and attach your Verizon Wireless Order Confirmation email which was emailed to you when you completed your iPhone 6 or iPhone 6 Plus preorder or purchase online. The Order Confirmation email includes information about your order, including the order number, order date, and the delivery date.

If you would like to resubmit your trade-in with the Verizon Device Recycling Program, please resubmit and confirm you meet the requirements for the iPhone trade-in promotion. Be sure to provide your name, address and the Verizon Mobile Telephone number of the account holder who made the qualifying purchase on the Shipping and Contact page.

If you have questions, please contact 1-877-247-3846.

Thank you for using the Verizon Device Recycling Program.

Regards,

Verizon Device Recycle Team

Verizon_Support

SamuelAdams,

Thanks for the info! What store location did you order your device from? Can you view your order information on your My Verizon page?

SandyS_VZW

Follow us on Twitter @VZWSupport

USCtrojan09

Hello Sandy,

I'm having a problem with the trade in program. I sent in an iPhone 4S on 9/20/14 and it wasn't received until 10/6/14. The phone was almost in mint condition with no dings or scratches. I originally received an appraisal value of $200 but now when I check the status online it's showing that the screen "LCD is not working - Screen is cracked/damaged, Device is broken - Side/Back is cracked or broken". This is a bunch of **! I even have PROOF that it was in good condition. I took pictures right before I sent it out and the pictures are time stamped. It took me over 2 hours to call the support number and then I was told that I couldn't speak to anyone regarding this matter and that someone would get back to me. What can I do? This seems like fraud. I'm afraid that the iPhone 5 that I shipped out on 9/27/14 will also end up having the same kind of damage during transit and I'm going to be screwed out of $450.

Kathleen@sandys_vzw

USCtrojan09

I ended up receiving a courtesy credit/gift card for the original appraised value. I'm glad my issue was able to be resolved. Thank you to the escalation manager that handled my case.

fabi_madrigal7

Whatever you do, do not send your phone through mail. They will give you much less than what they're offering you now. I was offered at the verizon store $200 and when I sent them my phone through mail they only gave me $36 dollars. Its a complete scam. Read about it, its all over this forum. Many have been taken advantage of through this promotion. Complete scam!!!!

nicholasbranson

I can understand being frustrated at a lesser than expected trade in value... It may have been damaged during shipping, and this is why I personally would recommend insuring your shipments if they are worth 200 bucks to you. To insinuate that Verizon is actively choosing to scam everyone with this promotion is a bit far fetched.

ksoerorddoentfio

She was right! I got $36 freaking dollars. Verizon is SUCH A RIP OFF.

FOXR72

I seen it does say it has to be active on the line when you go to trade your phone in..

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