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Verizon is terrible!

Been with them for over 10 years now. I have NEVER had a successful call to their tech support. As always they mess with you. I'll be glad when I can finally leave them and go elsewhere (less than a year left in my contract).

I upgraded from a galaxy s3 to an s5. What a joke. Tiny bit bigger, a little more power and a few more features.... oh boy! Nothing like spending $700 for a minor upgrade. Anyways, they did a software upgrade a couple of days ago and now my vibrate no longer works. I called them and they want to ship me a refurbished phone???? No I don't think so. I spent $700 of my hard earned money for a defective phone (didn't want another contract with these losers so I payed up front). They should be replacing it with a new phone not a old broken phone that has been fixed.

Goodbye Verizon. I can't wait to stop paying $150 a month for 3 gig of data and HORRIBLE service. Nothing but a complete rip off.

Comments

unknown

Your phone was made defective by a Google & Device maker update, not by Verizon Wireless.

Sprint & T-Mobile will pay via gift card reimbursement your early termination fees from Verizon after you pay Verizon first.

No need to wait if you are really that unhappy.

The standard is from the device makers warranty (which Verizon acts as an agent and not as the warranty company to exchange for like device as refurbished (used) for your now inoperable used phone (Used) to the device maker this is a fair exchange.

All carriers do the same.

Good Luck if you change carriers. I wish you the best.

unknown

You're an idiot if you think this. Yes, google make the update but Verizon approved it. I purchased this phone through Verizon. I don't care who I purchased it though I will return it to that place.

So if you buy a stereo from Best Buy and you find it defective, who are you going to return it to? The manufacturer? I highly doubt it. Verizon sold me the phone they should be responsible for that phone and that doesn't mean giving me a refurbished phone.

unknown

me11 wrote:

So if you buy a stereo from Best Buy and you find it defective, who are you going to return it to? The manufacturer? I highly doubt it.

Actually after a certain period of time you DO in fact go through the manufacturer.

Klue

me11 wrote:

"I upgraded from a galaxy s3 to an s5. What a joke. Tiny bit bigger, a little more power and a few more features.... oh boy! Nothing like spending $700 for a minor upgrade".

You figured this out after your 14 day return option ran out? BTW no phone company is going to replace a used phone with a new one after the option out period has expired.

unknown

Verizon is a retailer as well as a cellular provider. Mr. not know it at all!

After 15 days Best Buy and Walmarts or any retailer does not take the device back, they refer you to the device makers tech support website or 800 number.

Verizon if they sold you the device does the same thing. They are not going to fix your device or keep giving you new devices for broken ones after that first 15 days.

I hate it when people jump in and contribute nothing but wrong information on a thread like you just did.

The warranty in the box clearly tells you how to get warranty service. You don't get it from Best Buy or Walmart or Verizon Wireless. Or where ever you purchased it from. You contact the number in your owners manual.

I suggest you read first your receipt at time of purchase and then the owners manual.

You may then know what you are talking about.

and if you buy a stereo from Best Buy etc. and its defective after 15 days that too goes to the manufacturer of the stereo. Read your owners manuals. It does not get returned back to the store.

Core2

If you paid full price for your phone, why are you still in a contract for a year paying $150 a month?

unknown

http://businessdayonline.com/2014/04/samsung-offers-innovative-warranty-on-galaxy-s5-smartphone/#.VC2fABYgufU

Samsung

Read and learn.

unknown

I have 2 phones on the account. My contract ended a couple of months ago (hense why I didn't renew my contract). As soon as the other phone is done I can leave this rip off company.

unknown

Still doesn't explain why you're paying $150. 2 smartphones with 10 GB with 1 off contract would be $155

unknown

Well it's really easy to explaing. VERIZON IS A RIP OFF COMPANY. yep, I pay $151 a month for 2 phones and 3 gig of data. I've called numerous times on it and they tell me it is correct.

pzjagd1

Comparing comparable nationwide carriers, AT&T charges $160 for two subsidized (2 year contract) phones and 3GB shared data. Buy the phones full price and it is $130. Not saving much by switching. If they replace a defective phone, it is with a refurbished one, as is T-Mobile, Sprint.

You can get a cheaper plan with those last two, but you won't have comparable 4G nationwide coverage. If you go with Sprint, is your home coverage 3G or 4G? Their 4G system is still being built and is limited. T-Mobile's "unlimited" data is throttled after you hit a ceiling and much of it is 3G only. Don't trust any carrier's maps, they are only "best case" scenarios. Both charge extra to use your phone hot spot feature, if that is something you need.

When you go to another carrier, be sure you ask all the right questions, because their support forums are filled with the very same complaints you have. I'm not a Verizon fanboy, I'm planning to switch to ATT next month myself, but not to save money.

Android_Optimizer

As far as your vibrate issue:

Have you tried a system partition cache wipe?

Here is how to do it on your phone:

http://cellphoneforums.net/samsung-galaxy/t370847-samsung-galaxy-s5-clearing-cache-partition-rebooting-safe-mode.html

If you boot into safe mode, and test vibrate there does it work?

Go to your phone dialer, and type the following:

*#0*#

That will put you in diagnostic mode which you can test vibration in. (try it from both normal and safe mode).

hookbill

Go somewhere else. See how long you last. I went to T-Mobile with my iPhone 5 and best I could get was 4G, never once did I see LTE pop up. I would go to my dentist office and get no signal. Never had that problem with Verizon. So go ahead, leave. You'll come crawling back when Verizon offers a deal like a 200.00 gift card for buying 199.99 iPhone 6 and you know how good the service really is. And one other thing. T-Mobile has very if any customer service in the U.S. (removed)

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

pzjagd1

I'm switching to AT&T next month. Their service coverage is just as good as Verizon's. Will I be disappointed with their support? Maybe, but no more than I am with Verizon. I have a Galaxy S3 that was broke by kitkat and no one will fix it.

So I also won't be buying anything from Samsung or running Android. Never been a fan of Apple, but look at how they handled the recent iOS update. They immediately acknowledged the problem and had it fixed in just a couple of days. 3 months waiting on Google/Samsung/Verizon over kitkat and not a word.

Core2

With Apple, if you have a phone issue you can just go to an Apple store and swap it out if under a year warranty.

Try doing that with Samsung, LG, or anyone else.

sbiggs

I agree and am right on your heals with changing carriers. I can't BELIEVE the crappy and lack of service and tech support. I just wasted $50 by paying on a prepaid plan for unlimited talk, text & web and don't have web anymore. They can kiss off. I'll find another BETTER place to spend my money if these jokers want to steal it. My business is going down because of Verizon Wireless. I WON'T let it fail like they've failed ME. Too bad too. I've been with them for a long time now. Just tired of the BS.

LLNPEREZ1

There are so many stories to told about Verizon and why they terrible in a very short time of being a customer. They lie, hide fees, don't follow thru with what they are supposed to do. The worse company out there. Tell everyone, I do.

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