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Extended Warranty sold by Verizon

When did "wear and tear" become device abuse? My daughter's Motorola Razor became difficult to impossible to charge. The port used for the charger loosened and did not make good contact. I contacted *611 and was told this was due to abuse and not covered under the extended warranty. Other than the charging port, the device is in perfect condition.

When purchasing the extended warranty I was lead to believe this was exactly the reason I needed to make the purchase.

Verizon, at the very best, is using deceptive practices and, at worst, is engaging in nothing less than criminal fraud.

Comments

flutterfly8497

The warranty covers for manufacturer's defects beyond the one year given by the device manufacturer. So if the charge port is not working because it is loose or otherwise damaged, that isn't covered because it is not a manufacturing defect. In that case, you would file an insurance claim if you have the insurance other than just the extended warranty.

In any case, I would check local electronics repair places to see if you can get the charging port replaced at a reasonable price. I would look at reviews for these types of repair places, also, and ask around. I have a place locally with a great reputation and super fast service, and they replaced a tablet charging port for around $60 for the parts and labor. If the phone is otherwise in good condition, that would probably be the best option. Then you cancel the extended warranty, because once something is replaced with an after market part, the warranty is void anyway. Hope this helps!

David9

Not as represented ant time of sale. Deceitful, fraudulent and normal in the environment created within Verizon. You bring shame to yourself and your family by maintaining employment with Verizon.

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

flutterfly8497

I actually don't bring shame to myself and my family by maintaining employment with Verizon, because I do not now nor have I ever worked for Verizon. Making inaccurate assumptions and false accusations is far more shameful in my humble opinion.

If you read my entire post, I did offer an alternative to warranty or insurance replacement, an alternative I have used myself several times with good results and lower cost. If giving you an alternative rather than hopping on the "I Hate Verizon" bandwagon with you is shameful in your opinion, that's your problem, not mine. But when you come to a customer forum and post a question, you will get responses from other customers. That's the idea of the forum. I said nothing out of line, yet you came back and attacked me. Classy.

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