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BAIT AND SWITCHED BY VERIZON WIRELESS - IPHONE PREORDING LIES

I called to order my IPhone 6 Plus from Verizon Wireless on 9/12 - the first day of preordering. I was told very explicity that I would have my phone on 9/19. Never got it. I called on 9/20 after my phone never arrived and was told that it won't be shipped until 10/14. What a joke. Verizon Wireless told me one thing and then did another - blantantly lied to me. They say they record calls for quality assurance and training purposes - perhaps they can review the evidence of the lies they told me themselves.

My wife and I just had a baby on Monday and was hoping to use my new phone to video her and take pictures of her, but i guess i'll have to wait until she's a month old to do so - thanks to Verizon Wireless.

I called to complain and they gave me a measly $25 credit. Some treatment to a very long time customer who has always been in good standing. Absolutely unbelievable. Only three words describe what they did - BAIT AND SWITCH.

Comments

unknown

Calm down, you were one of millions or hundreds of thousands of people that ordered the iPhone 6. Not just on Verizon

Just go to any retailer or an Apple store. And pick it up.

And as far as taking photos of the baby any other phone would have done so, or here is a real kicker Use a Camera. We often times forget about what we use to use instead of cell phones.

And that is not the definition of bait and switch

Bait-and-switch - Wikipedia, the free encyclopedia

http://www.investorwords.com/389/bait_and_switch.html

Good Luck

BaitandSwitched

I confirmed the 9/19 ship date on the phone with the Verizon rep PRECISELY because millions or hundreds of thousands of people were ordering that phone. The # of people who ordered the phone doesn't change the deceptive practices of Verizon in this instance.

Of course I could use a camera - the point is I didn't want to have to bring a camera and a video camera everywhere I go. That is part of the benefit of having an IPhone, is it not?

As for the definition of bait and switch - the point is i was lured in by the timing of the shipment. Perhaps many potential customers would have decided not to get the phone with a 2yr verizon contract if they had known it was going to be over 1 month before they got their device....Wish they just told me the truth.

unknown

Sorry not bait and switch. And if you want to blame someone blame Apple for not sending enough to Verizon. Apple says it's already sold 10 million. So yeah when everyone wants the shiny new toy all at the same time some people are going to have to wait because of shortages.

unknown

Yeah on carrying all that camera equipment I can agree. Today's cell phones depending on the make actually take better pictures and upload to your cloud storage of choice.

The issue of pre-ordering is just that. Pre-ordering. And I can agree it should have been delivered as promised. However considering the other factors such as popular demand, not enough devices in stock, not enough devices made to fulfill demand takes a big play in this situation.

Personally I always go to the store or Verizon Wireless corporate store. I don't do this for at least 1-2 months (its only a cell phone and not the end of the world ) so I know when I arrive I have the pick of any device I want.

I am not going to pre-order its not worth the headache.

Again Bait and Switched? Not really. Verizon was not trying to sell you another device, they just changed the delivery date on what you ordered to a later date. Take my advice and just go into a retailer and buy it at the store. Walk home and be happy. They can probably cancel the pre-order for you at the same time.

Good Luck

BaitandSwitched

Mr. Helper - You miss the point. Of course I understand that they are backordered for a month. The point is Verizon should not have promised the phone would be delivered on 9/19 when they couldn't make good on that promise. That is what my issue is. Period.

shimohn

I agree that the business practice is unethical or at least the company lacks diligence. I also pre-ordered the Plus phone and was tole 9/17 would be the shipping date. I received no further updates of any changes, when I called on 9/17 I was tole 10/21 is the shipping date.

I had options when I ordered. There are no Plus phone in 200 mile radius.

Verizon wants to sell phones. To me it is a bait and switch at least when it comes to promised dates.

etomd

I am in the same boat as baitandswitch but am not worked up about my pre-ordered phones (6+ 128 GB gold and grey models) ordered at 12:30 AM on 9/12 and 6 (silver 16GB) ordered on 9/14 in store being delayed. I did expect shipment on September 19...but, oh well. I have received nothing beyond the initial confirmation email for those three phones.

I am old enough to know what it is like to talk on rotary dial phones where you were literally tied to the phone by the cord, not yet wireless. I vividly recall having to stop my car, pull over and find a pay phone if I needed to make a call. So, while somewhat disappointed in the delay, life goes on. Texting...internet and all the other goodies, I lived for a long time without these perks and somehow survived.

Having stated that, I will not ever pre-order with Verizon or a carrier again. I have always done it with Apple and always have gotten my iPhone or iPad shipped on day 1. Lesson learned. I went to a half-dozen stores today including a local Apple Store. None of the Verizon stores I went to had ANY iPhones and wouldn't get any until late October. Best Buy had models I didn't want. Same with Target and WalMart. I could have stayed in line at Apple but knowing I already had pre-orders I didn't want to wait in line only to be told that I had to cancel my pre-orders first before I could get my hands on the phones (two 6+ and one 6). I didn't know if I would be able to do this easily in the Apple store so I left. My son got his iPhone 6 grey 64GB today so it is all about which models are in demand and in stock with Verizon.

This hype occurs with virtually every major Apple iPhone launch. It is like Christmas coming and going and not even getting a bunch of coal. But eventually Santa Claus comes and all the kids are happy.

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