We bought a new prepaid phone on 10/5/14 at a Verizon store had an existing phone number transfered and the phone can not be activate. When will the system be updated? We have lost 2 days of service.

acrutch

We bought a new prepaid phone on 10/5/14 at a Verizon store.  Had an existing phone number transfered and the phone can not be activatde. When will the system be updated? We have lost 2 days of service and now cannot use the original phone due to moving service to Verizon.

7e18n1

You’ll need to contact Verizon Wireless Prepaid Customer Service (888) 294-6804. Since the issue appears to involve a failed port, try (888) 844-7095. Good luck!