Words of advice, do not take anything the chat people say seriously. With me, they were usually wrong. really wrong. Just call and talk to customer care

coastalshelb

Just Saying!

techdaddyk

+1

I was told that I was eligible for $300 in bill credits by an online chat rep, but I "should call Customer Service now". I called within 5 minutes and was told that was incorrect and they shouldn't have said that. And they did not honor what their representative told me. 

Great way to start off a relationship with a new customer....  NOT!