iPhone trade in program a scam?

lmkane80,

I'm saddened to hear of your frustrations with the trade in program. The program and value offered for these iPhones is a great deal. I know it must've been alarming to see that you did not receive the value that you expected. However, if there is any physical or water damage found on the device it will depreciate the value.

You can view this link for identifying device damage for any future transactions; http://www.verizonwireless.com/support/how_to_use/device-damage.html#port.

Please let us know if you need anything at all.

TrevorC_VZW

Follow us on Twitter @VZWSupport

All comments

lmkane80

My phone was NOT damaged and as I stated, I have time stamped pictures to prove this. Had my phone been damaged, don't you think I would have turned it in for repair/replacement using the insurance coverage I have been paying for????

wiseacre

I filed my complaint with the BBB this morning. Verizon has gotten too big and Customer Service is lacking. I find it odd that I was on the phone with the representative in early October same day I made my payment online and now no tracking number no order status nothing. This tells me that Verizon had an overwhelming response and are not capable of handling the mass requests for the I6… Verizon you may end up loosing more than a few customers over how you have mishandled this matter.

I will include my complaint paperwork on Facebook and other social networking outlets if this is not resolved appropriately.

When your customer representative tells me well we can't guarantee any orders made on our website - something is seriously wrong.

Ormis

BBB appears to be the only way to get a resolution. I had talked to 5-6 agents without getting anywhere. I even emailed the regional president, and was told I would receive a response within 24 hours, but my inquiry was completely ignored. My complaint was "escalated" twice and I never heard back.

Filing with the BBB is easy. I had a response from Verizon within 24 hours and a full credit ($400 for two phones) within hours. It's unfortunate that their regular customer service avenues appear to be broken down. If you've tried to resolve it and are unsuccessful, just go through BBB.

keandau

I am going to add my voice to this whole scam...

We too, were told that we qualified for the $200 for 2 different iPhones. We just got our "gift cards" today; $76 each. We received no explanation, just the reduced amount.

Is this just a scam? Bad decision on my part to believe Verizon - the company spying on its customers by using supercookies.

I too think this is a scam. I instituted the trade before Oct 15th VIA PHONE WITH VERIZON and was told that the iphone 6 was backordered until Oct 31. I was told that as long as the transaction was initiated before the 15th that I would get 200.00 regardless of when I sent my iphone 4s back. When I activated the new iphone 6, I went online to complete the trade in information for my 4s. Couldn't find a label for my 4s to submit it, called Verizon, was told to go onto the trade in site to get the label. Tried that, still no label AND the trade in site quoted me some low number, not $200.00 I was promised. I have called multiple times, and admittedly have gotten quite heated with the "customer service" people. I called the trade in department and that representative escalated it. Got an email timed 3:45am Dec 2 that I should take the phone to a Verizon Store. Why? I didn't do the trade with a store why get them involved? Today I called and tried to rein my temper in...told the representative the story, she put me on hold several times and then told me Verizon had to have the 4s by Dec 1 to honor that trade in..REALLY (insert sarcasm here) why wasn't I told that in any of my other phone calls? Uh huh..Asked to speak to a supervisor who told me he couldn't help me because they didn't have the 4s back. Also talked over me when I was talking. (Again..REALLY?) I finally called him a name. (admittedly not my finest hour but by now the frustration is over the top) and hung up. I then called Financial Services who has been calling for my bill payment, and told them that without the 200.00 card I could not pay my bill so they would have to figure it out and not to call me anymore. And if they shut my service off, I will consider it a breach of contract on their part b/c they lied about the $200.00 credit so not to expect to get paid for the past usage OR the termination fee. Looks like as of Friday I will be on an AT&T Plan. Sure glad I didn't blindly send the 4s off as so many people have gotten screwed. Straight Talk wireless also is looking pretty good...

I too believe this is a scam. I traded in iPhone 4s and received $76.00 gift card. Prior to sending in my phone, I had drove 45 minutes to closest Verizon Wireless store to have phone appraised to be sure I would receive the $200. The guy in the Niagara Fall store told me yes I would without even looking at it ( he didn't want to be bothered). So I placed it in the mail and I was quite shocked to see I only received $76.00. I have emailed 5 times with no response. So I will be contacting the BBB.

lmkane80

I have filed a complaint with the BBB. Waiting on the outcome.

Lisa Kane

I just did also.

bjm1075, I want to make sure that you are getting the answers that you are looking for. Have you been able to reach out to the Trade-In program by phone? They would be able to give you the information on why the trade in gift card was lower. You can get ahold of them by calling 877-835-2024

KevinR_VZW

Follow us on Twitter @VZWSupport

I wanted paperwork that stated the trade in value is $200.00. That is what

the promotion wa..it was Trade in your old iphone for a new iphone 6 for

free. not "Send your phone back and we will randomly decide that you can't

get $200.00" I didn't send the phone back because I wanted that

paperwork, so I, unlike so many on the message board, still have my 4s.

Thank goodness, because I see that unless I go to the BBB and complain,

Verizon will have some excuse (like it doesn't power on or the find my

iphone app is on) to not pay the 200.00. Trade in was useless, they told

me via email to go to a store.. Why would I do that? I did the order via

phone with Verizon, why get a store involved? Another excuse? In

addition, I know someone personally who has been waiting since the

beginning for his rebate.. No worries, I am looking into AT&T today. Or,

YOU can issue me a 200 credit so I can pay my bill with it and I will stay

with Verizon. Its a shame, I do think its the best network and I have been

with you since 1998, but no worries, AT&T will be glad to have another

ex-Verizon customer..

On Thu, Dec 4, 2014 at 8:32 AM, Verizon Wireless Customer Support <

Yes I just realized it gave the reason on website. It says drive doesn't power on and LCD bruised missing pixels?!? I am wondering if it doesn't power on how can they tell the lcd is bruised?? Alway my son was still using it up to the trade in. My account records will show that

"Kevin" Just admit it.. you are going by a script and can't really do anything. Trade In department is useless. This was one of two things. 1. A GIANT fuck up by Verizon who doesn't want to admit they can't handle the volume. 2. A planned scam... Either way...BUH BYE VERIZON for me. IF you have no respect for customers, why should I stick around? 16yrs should be worth Verizon doing the right thing.. Apparently not.

HoustonSpurs

It's a complete scam. Fraudulent in my opinion. Should be a class action lawsuit.

I called the trade in number and told them I filed the complaint with BBB and how the store had stated it would be worth 200 without looking at it and instantly I received an email with the remainder of money.

Lfoster

I traded in two phones got an email with minimal information about my gift card. There is no information about how to use it and what the number and password are. I have gotten no response from Verizon.

I apologize for the lack of information on the email you received regarding your trade-in phones Lfoster! Please reach out to our Trade-In team online at http://vz.to/Zm3LUH for further assistance.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Again a useless response

Sent from my iPhone

HoustonSpurs

"Again a useless response"

Laughable isn't it? Just continually pointing you to a website where:

a) You can't get through to anyone on via the phone and

b) They don't respond to any emails submitted through the page.

The 'customer service' is a joke.

DATDUDE

I traded in my iPhone 4s for the 6plus, returned it per Verizon steps, and now claiming the phone was never received. Reading over several forums, this has happened to many Verizon subscribers. I get transferred to so many different departments and no solution in sight. Why????

I actually received an email with the executives number and the lady was very helpful. I received my full $200.00. If u would like I can give u that number

pringlrr

I upgraded 3 iphones on a family plan to the iphone 6+, with promises of rebates of $200 on all 3 phones. I called 611 twice, to inquire why my packing material had not arrived, and was informed by both reps that the material was backordered and not to worry, the trade in promo had been extended and they would request packing material to be resent.

Just called today, to find out nobody had ever received my trade in request, even though I had called in twice before to find out what the delay was. Apparently I needed to get a return ID, which never showed up in e-mail. Why didn't any of the prior reps ask that question? I know I was at the trade-in site because I answered the questions and got the appraisal on each of the phones. After getting the 'There is nothing we can do' response for over an hour, from both rep and reps manager, I'm at my wits end.

So, rather than make good on the error, or even offer me a credit on my bill, Verizon has offered like $50 for all 3 phones. I spend $350/month for the family plan, payed close to 1k for the iPhone upgrades, have been a loyal customer for several years, and this is how I'm treated? I want to send these (3) I phones 6's back, get a refund, then start looking for a new carrier. This is the worst I've ever felt about Verizon in the 10 odd years I've been here