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Can I just pay the non-return fee if old phone is not in "good working order"

reneedawson

I have ordered a new phone for my son with the Edge program. His contract is not up until 9/2015. I understand that we need to return his old phone in good working order, however his screen is cracked. Can I just pay the 200.00 non-return fee instead? Will this be the only cost? Or can I send another one of our old phones?

Accepted answers

Verizon_Support

Hi reneedawson, thanks for checking. Yes that is correct, you would be billed the $200 and nothing further.

ErinW_VZW

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Verizon_Support

I can clarify reneedawson! The failure to return the current device in good working condition within 14 days will result in a $200 fee. Thank you.

TominqueBo_VZW

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Core2

I should think a shop can fix that screen for far less than $200.

reneedawson

Just to clarify further......I could keep the old phone with cracked screen, pay the 200.00 non-return fee and I would not be charged anything further? Then we would have a back-up phone.

We would be continuing the contract and paying the Edge Up price for the new phone. Is that correct?

Verizon_Support

Hi reneedawson, thanks for checking. Yes that is correct, you would be billed the $200 and nothing further.

ErinW_VZW

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