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I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So

I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So far, this website has only made things more difficult.

Comments

yoseft_vzw

It's imperative that your device is running in top form, Maj_Dad. When does this error message typically appear? Do you see this when the device is in Safe Mode? http://bit.ly/1qiVUMZ

YosefT_VZW

Maj_Dad

That doesn't work on my phone - the least tap takes it to the next step, "Power off. Your phone will shut down now." I don't know what OS this is. The error message appears constantly with occasional interludes of a few minutes. I can hardly do anything requiring typing as it constantly causes the keyboard to drop off. I installed Clean Master to see if it would help - nothing. This has only started in the past 2-3 days, and I haven't downloaded anything other than the system update a month or two ago.

tbo27

If it's backed up then factory reset it

KathyH_VZW

Thanks for the update Maj_Dad. We certainly want to try the device in safe mode to see if we can find out if its an application causing this to happen. Can you try this link http://vz.to/Zrrgv0 to see if that works better? Keep us posted.

CandiceH_VZW

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