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Phone replacement: to different model??

KayoAlbert

Hi,

I have Galaxy S4 with valid contract and Asrion insurance.

Phone was damaged recently and I'm looking into replacing it.

Asrion has deductible of $99, but I was told I can purchase replacing phone by myself.

Do I need to replace with the exact same device, or can I go for Galaxy S5 instead of S4?

Thank you,

Kayo

Accepted answers

GalaxyClass

Upgrades are not an option through your insurance program. If you want to upgrade, you will need to contact Verizon Wireless. You can only get equal replacement value from your insurance.

All comments

GalaxyClass

Upgrades are not an option through your insurance program. If you want to upgrade, you will need to contact Verizon Wireless. You can only get equal replacement value from your insurance.

DC4000

They gave me a different (upgraded) phone once a long time ago during a replacement. It was a lucky moment! That was only because they no longer stocked my phone that got broken. Nowadays, I think they keep plenty of stock and you aren't going to have that happen. Especially with an S4.

KayoAlbert

Great. I understand that I need to replace with the same model.

Now, according to Asurion's website, I need to pay $99 for replacement, but

I can get it cheaper.

How do I claim the damage and not use their replacement???

thank you,

Kayo

DC4000

Are you saying that you will buy your own S4 for less than $99 and want to use it with your Verizon service?

KayoAlbert

Yes, if that's allowed.

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