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Ordered iPhone 6, recieved confirmation, card not charged, no updates?

I have no idea what's going on with my iPhone 6 order and I am very upset that there are no live chat employees available to help me. I ordered my iPhone 6 at 12:30am in 9/13. The 64 gb gold was available to be at my front door on the 19th so that's what I purchased. Since then my card has yet to be charged and haven't received any updates on the "order status" page that is helpful. On my e-mail it says delivered by: 9/19 and on the status it says shipped by: 9/19. I'm utterly confused especially when most people who have ordered a phone that is set to arrive on launch day have gotten shipping notifications. Please help. Does anyone relate?

Comments

T_K_

did you order yours on 9/12 or 9/13, seems strange to have that delivery date of 9/19 if it was ordered a day after it was available to order.

taylormarie8046

Ordered 9/13 in the wee hours of the morning. ( I had to cancel the previous order I made because I had a change of heart over the amount of storage I wanted on the phone). According to the site and a verizon rep, when I placed my order the gold iphone was still available to arrive on 9/19, I guess most people are pushing for the space grey. Do you think the website and the rep had the wrong information?

T_K_

Well then taylormarie8046 there might still have hope that it will either be delivered on the 19th or shipped out on the 19th, once your cc is charged you will def. know. wish I had more info for you.

Minkink

I am curious about your comment. My credit card was charged (9/13) but I have not got a confirmation email and or a shipping number.

T_K_

with my experience it seems as if there is a lag in the cc company telling verizon that they have allowed that payment, so you should see it soon enough, I can tell you this though most people would rather see there cc charged then it not charged and seeing a shipment date of not available.

phixx79

Your card can be charged up to 30 days before you receive your device.

The orders for the devices are being shipped out in blocks based on the day/time you ordered your device. If you ordered it 3 minutes too late that can push you back an entire week. Order it an hour after that and you might be looking at another week. I do not believe that there have been any official confirmation about those blocks of time.

One4blackberry

The blocks of time that you mentioned was also brought to my attention by a manager/friend. Appears that I fall within the shipping for 9/19 but then again the blocks of time can not be confirmed on here because one person was advised from 3:01 through 4:55....while I was told 3:01 through 3:23 etc.

scotty5626

I have discovered it doesn't matter what time you placed your pre order, it's what time Verizon got around to process your order. I had my order placed at 3:13 CST and I was told it didn't get processed until over an hour later.

First come first serve bologna!

AngelaIrene

You're absolutely correct. When I called, they told me my order processed at 1:52, despite me placing my order at 12:17.

Wanna know the kicker? 1:52 sounded familiar, and it turned out to be when my confirmation email had been sent to me! So it seems as though whenever you got your email is when they decided to get around to processing your order.

taylormarie8046

They way Verizon has been handling this is crazy. Having a hiccup in the being of the presale is one thing but they have yet to recover from it and offer us an explanation for everything we see. I'll probably cancel my order and go in store of Friday to try my luck. Good luck to you all!

Pnyoung

I'm a bit nervous too reading that people have had cards charged or at least a $1.00 pre-charge made and nothing has been charged to mine. I ordered on 9/12 in the early morning hours and got confirmations but no charges.

scotty5626

I wouldn't cancel your order until you have your new iphone from the store in hand.

then cancel it from this order status page.

https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

T_K_

Wow, thanks for that link I was wondering where people were going besides the normal check order status that you get from the email confirmation.

taylormarie8046

I'll being checking this link too! Thanks!

dbarr46262

Just checked using that site, ordered 9/12 and got a confirmation email saying 9/19.. Still haven't been charged but when i checked through that link it said 10/21... Now when I check there is nothing.

taylormarie8046

I don't know how it all worked out but on 9/18 at 6pm they charged my card and at 9/18 10pm they shipped my phone. I was sure that I would get it on Monday and it would sit in Tennessee this weekend. Somehow when I checked this morning it is out for delivery. I hope everyone's story works out, just wanted to let you all know!

One4blackberry

Thats great news. I received my device this morning. Activated and all. Now I need a CASE

itscody

Ive looked everywhere for cases all sold out or back ordered for the plus model , finally found a spigen i ordered this morning should be here monday i hope

phixx79

I picked up a Spigen case right after I ordered the phone. Grabbed it from Amazon. The Plus verisons were also in great abundance at that time.

http://www.spigen.com/iphone-6-case-neo-hybrid-metal-4-7.html

I saw a bunch of different cases that seems alright, but went with that one because it seemed decent and I didn't hate the look of it. Not sure how I will feel about it once I put it on. I hope to get a better/different case and a screen protector in the near future, just have not decided on what, yet. I figure in a couple of months we will have A LOT MORE options.

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