Pre-ordered my phone within first 10 minutes of website opening. Got ETA ship date 9/12. All of my friends that pre-ordered after me got shipping numbers today. I called, they said my order "Fell Through" and had to be regenerated and is now expected to ship November 4. They said there is nothing that can be done. What a terrible customer service platform. When I worked at Dell, we made things right for situations such as this. This is absolutely unacceptable. I can't find enough places to spread negative publicity for this company.
So glad I set an alarm to wake up at 2am and pre-order with the hope of getting the phone on time, now I get to wait 2 months because Verizon has no commitment to their customers and just wants your money.
#displeased
