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Cannot block number/texts any longer

I was able to successfully block a number using the Block 5 for 90 days option for six months, now and when I go into re-block it, it now gives me this message.

"We were unable to complete your requested change at this time. Please try again later."

Its been giving me this message for a week.

What's the deal?

Comments

Verizon_Support

dh0317,

I am sorry to hear of the issues you are having trying to reblock this number. Have you made sure the call/messaging blocking feature is still on your line? Sign into My Verizon and go to Change features. Under features make sure the Call/Messaging Block feature is listed. If it is not please add the feature. Do you have other numbers that are currently on your block call list?

LindseyT_VZW

Follow us on Twitter @VZWSupport

dh0317

I tried what you suggested and it says restricted access. when i initially set up this feature i simply clicked on the block number/messaging link on my profile page, added the number and hit submit. no problems at all.

if I give you the number can you add it for me?

dh0317

No other numbers, there was just one.

veryfrustrated0118

Most smartphones now allow blocking right from the device.

dh0317

not doing it from my device. i have been able to log in to My Verizon for 6 months now and repeat the block...it won't work now, here is the message I get.

We were unable to complete your requested change at this time. Please try again later.

Can you reset my account or apply the block again to my account?

veryfrustrated0118

I am not an employee of VZW. I was suggesting that you block from your device. This never expires.

dh0317

oh sorry...that isn't an option on my device, LG G2

unless im missing something

dh0317

LindseyT_VZW

As I'm reading through all responses--Im seeing once you guys updated your website that this feature may have fallen off for some users. Can you add this feature back for me? When I go on the site (logged in) and click, add this -free button, it takes me to where I input numbers and submit but I still get the "cannot perform this feature at this time...." can you add it back for me?lindseyt_vzw

pzjagd1

I had the very same issue a couple months ago. CS suggested that it was because I had made a recent change to my plan (I changed the amount of data). They said they could reverse the change or I could just wait until the end of the billing cycle. Since it was only about 5 days to the end, I chose to wait and like magic, the option re-appeared. However, since you have to renew it every 90 days, I've just downloaded the free call blocker app, which never expires and will hold hundreds of numbers instead of the 5 Verizon gives you for free.

dh0317

Issue resolved...thank you!

dh0317

lindseyt_vzw issue resolved, thank you!

dh0317

issue resolved! thank you!

Verizon_Support

dh0317,

Happy to see that was resolved! Thank you for being our valued customer!

BrianP_VZW

Follow Us on Twitter @VZWSupport

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