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Why does LTE no longer work on my phone?

VZW_consumer

LTE had been working great on my phone for over 2 years. Since 8/11 my phone will only connect to 3G and the signal is weak causing frequent disconnects. This happens at home and also 10 miles away where I work. Will a new SIM fix the issue? I have already tried every thing listed by Verizon under the device support troubleshooting section. Any other ideas?

Comments

Verizon_Support

Yikes! I can certainly understand your concern, VZW_consumer. It's imperative that you're able to connect to LTE. What zip code are you located in? What device are you using? Any recent updates to the device?

A new SIM card can often times be beneficial as this is the devices connection to the network. It's possible that a new SIM is needed. I appreciate all that you've done thus far.

YosefT_VZW

Follow us on Twitter @VZWSupport

VZW_consumer

YosefT_VZW,

Thanks for the quick reply.

Answers to your questions:

Zip Code 85132

Razr Maxx XT912

No recent updates

Verizon_Support

Thanks VZW_consumer. I check the area and show great coverage in your area. Have you added any new applications that may be causing you issues? Any significant changes in your area? Our last step is to file a trouble-ticket to let our technicians investigate the area.

KinquanaH_VZW

Follow us on Twitter @vzwsupport

B33

The Droid Razr Maxx probably won't be seeing any more updates unless maybe for something minor or for security, I have a Razr Maxx as well not tied to any line any longer but I can still turn it on and check for updates and it has been a long time since seeing any..

stef7

The introduction / enabling of the AWS Band4 XLTE?

XLTE - Verizon Wireless XLTE

B33

Even though the introduction of these new bands the older one's still exist so I think for O.P. getting a new Sim Card is probably what the phone needs.. Maybe a PRL updated which should update as soon as the new card is Activated and installed. in his or her phone.. b

stef7

I'm not disagreeing with you B33, except, if band4 is active, I think the phone will switch to it. It has different propagation / building penetration capabilities as the band it replaces.

VZW_consumer

Verizon Wireless Customer Support wrote:





Thanks VZW_consumer. I check the area and show great coverage in your area. Have you added any new applications that may be causing you issues? Any significant changes in your area? Our last step is to file a trouble-ticket to let our technicians investigate the area.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

KinquanaH_VZW,

Thank you for your reply. No new applications. In fact I did a full factory reset and same results with poor 3G connection and no LTE. I'm not sure what you mean by "Any significant changes in your area?". I am not aware of others (friends and family) experiencing poor reception and no LTE near my home or at my work.

Any help to fix the issue is greatly appreciated.

VZW_consumer

B33 wrote:

The Droid Razr Maxx probably won't be seeing any more updates unless maybe for something minor or for security, I have a Razr Maxx as well not tied to any line any longer but I can still turn it on and check for updates and it has been a long time since seeing any..

Yeah, I kinda figured that when we did not get the kit kat update.

VZW_consumer

stef7 wrote:

The introduction / enabling of the AWS Band4 XLTE?

XLTE - Verizon Wireless XLTE

Are you hinting that this could possible have an affect on not connecting to LTE? I had no idea of this new frequency band. I'm using an older phone (XT912), so not sure if the radio is even capable of sending/receiving using the new frequency.

VZW_consumer

B33 wrote:

Even though the introduction of these new bands the older one's still exist so I think for O.P. getting a new Sim Card is probably what the phone needs.. Maybe a PRL updated which should update as soon as the new card is Activated and installed. in his or her phone.. b

Thanks for the advise. I was hoping it would be something simple. I have been holding off going into a Verizon store hoping the problem would just go away on it's own. It's been over a month now and still no change. I'll wait and see what the customer service reps recommend here in this thread.

stef7

I wasn't aware your phone was an older droid. I don't know if your phone is even AWS Band-4 capable.

I speculate some people are seeing issues with the new XLTE indoors for example, but it would depend on if they are in a market that has deployed it, and possibly how the towers are laid out in a particular location...

I would follow B33's advice, go to a Corp VZW store, get a new SIM card, and if that doesn't fix things, proceed from there.

VZW_consumer

Just an FYI for those that may be following this thread. Below is the conversation with Verizon and progress to resolve the no LTE issue I am having.

>> Direct Message content removed to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

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