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Poor LTE and 3G signals on iPhone 5?

Hi,

I'm getting horrible signal on my iPhone 5, usually 1x or sometimes even No Signal in my area. I've checked the Coverage Locator map and the area is all LTE or 3G covered. Other devices of friends get 3G and LTE easily, and, I hate to say it, but, other devices of friends on AT&T get LTE almost all the time in my area.

Is this a problem with my device? Or is the area a deadzone? Are there any steps I can take to improve my cell signal?

Comments

Verizon_Support

I don't want you to have poor coverage, jcandella! Great service is crucial to a good wireless experience. May I ask what zip code you're in? Do you have service issues everywhere you go, or in a particular area?

Thank you,

MichelleH_VZW

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jcandella

The zip code I am in is 21113. Its usually in one particular area, near Hammond Lane. Though sometimes my signal just stays stuck on 1x when traveling around my area.

Verizon_Support

Thanks for the information jcandella. Has there been a trouble-ticket related to your issue been processed with our tech support team?

KInquana_VZW

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jcandella

No, there has not. How do I make one of those?

Sorry for the late reply.

unionsanchi

VZWSupport

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