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APN setting

Fastford19

My HTC One max has trouble sending mms to some non verizon phones. Verizon has replaced the phone and sim but the problem still exists.

I think my APN settings are not right and I cannot edit them.

The current APN has Mac 311, MN 480, and no Mms port set.

Any help?

Comments

Verizon_Support

Fastford19, I want to make sure that we get the MMS up and running ASAP. Are you using the default text message application on the phone or are you using a 3rd party application for text messages. Did you upgrade recently to the HTC One Max? If so, what kind of device did you have before? Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

Fastford19

I upgraded about 7 months ago from a Druid Razor Max. Never had this issue.

I first started using the stock messenger app and had the mms issue. I've also tried GoSMS and Google Hangouts. They all had the same issue. I'm still using Google hangouts because it's quicker.

Verizon_Support

Fastford19,

Thank you for the details. Have you noticed if those you are having issues sending MMS to are all on the same carrier? What exactly happens when you try to send the message? Is it delayed or do you receive an error message?

LindseyT_VZW

Follow us on Twitter @VZWSupport

Fastford19

My phone shows it sends. The recipient will receive an error message (picture with a triangle with an orange exclamation point).

It happens on both sprint and at&t randomly. Sometimes they go through with some of my friends. Other times it doesn't. It never goes through with my brother (at&t). Some of the people are using android and some are using iPhone.

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