The international value plan(IVP) took off by accident (actually I don't know how - I just activated global data plan for my trip to Korea) last July 22nd.
I didn't realized the IVP took off and call to Korea as usual (calling min. 10 times a week) since July 22nd.
I traveled to Korea btw 8/7~18 and logged in again to finish the global plan and found my bill charged $1154 (past normally $250).
I surprised and visit verizon store on Sep. 2nd to explain this situation and billing center as well through the phone call.
The billing center told me that they will give me a call back and waited 3days but no feedback.
I visited again the verizon store on Sep. 5th and again explain this situation and connect me to the billing center again.
I talked with Robert (removed) in Billing Center but he just explained that the IVP took off on July 22nd and should be charged regular rate...
I replied "Why I took off the IVP service and calling Korea so often? Am I crazy? This is totally mistake and Verizon should understand the Customer situation. Otherwise this is just collecting money from customers"
As he can't support me any more, I asked him to connect me to his supervisor so I can explain my situation.
But he couldn't connect me to him as his boss already left (after 5pm Friday) so he promised his call back on Monday.
I waited whole yesterday and sent reminder mail but any single feedback from Verizon.
This makes me so mad!!!
Just want to ask you.....
If Verizon really cares customers, they should understand this situation as a customer's eyes and listen.
Otherwise, they're just like same as other capitalist who exploit a money from customers
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator
