We sent in a used iPhone 4s for trade in/recycle to upgrade to the i phone 6. Due to the condition of the phone, the value was estimated at $200.
I received an email stating they received the phone, and we are getting a $36 Verizon gift card for the trade! What a surprise that was! My phone was in excellent condition, both working and cosmetic. I called customer service, they said they would escalate my complaint to the device recycling program. Since, I received an email from the recycling team, asking me to call the 800 customer service # for further assistance. I called. Was on the phone for over an hour. (I spoke to two people, the majority of that time I was on hold) They told me there's a small crack, on the side of the phone. There was no crack when I returned it. Besides, how does a "small crack, on the side of the phone" devalue the phone that significantly?? Their assistance: "We need to escalate your complaint to the device recycling team. Which can take 14 days". Wow, I really feel like I'm getting the run around, plus I'm totally at their mercy. What a rip off! I could have sold that phone and gotten at least $100 if not more.
