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galaxy s5 speakerphone volume is low

I have had my Galaxy S5 since last May/June and love everything about it. But on December 20th, 2014 I noticed that when I try to use the speakerphone on a phone call, the volume suddenly was barely percievable at all. I have never had any issues like this before. I have tried all the obvious fixes and nothing works. It wasn't water damaged either. Up until now, I used the speaker phone function all the time and it worked fine. I know the speaker itself is fine, because when I play music, the volume and sound quality is perfect. This leads me to believe that it is a software issue.

I did a quick Google search on the issue and only one other person posted about having this same issue right here on the Verizon disscussion boards. Granted, I only sifted through the first few pages of Google results.

Anyone out there having this issue?

Comments

Verizon_Support

joe6, we don't want this to be an ongoing issue for you. Did you recently retrieve a software update on that device? Have you powered your device off/on since having this issue?

LasinaH_VZW

Follow us on Twitter @VZWSupport

R_L_K_

I received and installed the latest Verizon S5 Update last night , since then my speaker volume is very very low as well , also the caller or received caller on the other end is hearing side tone of themselves...

elisa

I am having same issue since I updated this morning 12/24/14. Very low volume while on calls. The speaker is at its max. After first couple of calls tried using speaker phone. Caller on other end just heard themselves echo. Now while speaker phone can't hear anything.

I thought it was just my phone. Talking to my sister who has s5 did update the day prior is having same issues.

Is there a way to go back to old software with out factory reseting phone?

OmarSr

Same here. Virtually no speakerphone after the 4.4.4 update of my S5 yesterday.

Ann154

No, a factory reset will only give a clean version of the current OS version. Samsung wrote the code to not allow software rollbacks.

R_L_K_

I can't believe my phone is useless on Christmas day due to a Verizon /

Samsung update ... I can't hear on my end speaker phone or not and the

other end is jobbled sidetone of themselves !

Very disappointing.

Foilman1

I have the identical issue. Did Android update at 11am on Tues, Dec 23 on my S5. Shortly thereafter, speakerphone did not seem to work. That is, I could not tell the difference in speaker volume whether or not I turned on the speakerphone. Also, callers kept telling me that whatever they said was echoed back. Originally, I thought that my phone had a hardware problem. Only the next day did I think that the problem might be connected to the latest Android update.

I have a hearing problem and use the speakphone almost all the time. Without the speaker working for telephone calls, my phone is almost useless.

Summary:

(1) Speakphone not working - at least not with usable volume

(2) When speakphone is turned "on" (and only when the speakerphone is "on") callers have everything they say echoed back to them loudly enough to make them want to end the call immediately.

When is VZW going to do something to make our S5s usable again?

R_L_K_

Finally ! I think Verizon has rectified our speaker phone / echoing

problem .

I spoke to VZW customers care line and was told the problem should be fixed

NOW , and all I had to do is turn my phone off for a few mins ( I did 20

min) and back on .

Now everything seems fine ... thanks VZW!! MERRY CHRISTMAS TO ALL!

joe68

This problem started for me before the latest software update came out. I had tried turning my phone on and off on the day it happend but it did not remedy it. I downloaded the software update yesterday and it didn't fix it either. However, I did, just now power on and off again and it seems to work alright now. It's a Christmas Miracle!!!!

R_L_K_

Very nice Merry Christmas to you sir!

OmarSr

Turned off the phone. The speaker phone now works.

Verizon_Support

elisa, sorry, once you update the software, you are unable to remove it or revert back to the original software. Have you downloaded 3rd party applications to your device from Google Play market?

Have you downloaded 3rd party applications to your device?

LasinaH_VZW

Follow us on Twitter @VZWSupport

joosujin

I had the same issue and thought I should return this new device. After rebooting my phone, now it works. Thanks for posting this issue and solving this ASAP.

ckali7

Same issue since the update. Rebooted abd still no fix!

cplayer73

I have the same problem.Upgraded and now the phone volume is down. Speakers work fine for music. I need a fix now!

cplayer73

Off and on..fixed...thanks

ckali7

Power cycle does not work for me, may try a battery pull.

R_L_K_

If the batt pull doesn't work , go to a local VZW store and discuss your

options with them . If your phone is rooted the update may create issues

other than volume .

rachwil90

I'm having the same issue and can't figure it out!

thefinks13

I removed the otterbox and pulled battery out for a minute or so. Put it all back together and it's WORKING GREAT!!!

THANKS for the info and good luck guys

ckali7

10 min battery pull fixed me!

Now, does anyone know how to update the native swype app?

thefinks13

Sorry I can't help you with the new problem

R_L_K_

Fantastic ! Enjoy your device .

GO Hogs ! RAZORBACKS RULE !

guitarboardwlk

I just updated when I make a call as soon as it starts ringing the volume DROPS drastically tried the speakerphone, can BARLEY HEAR THE CALLER! Doesn't matter who I call I can't hear them. The my galaxy voice,text messages I can hear fine

1rubyd

You are not the only one having this issue. The speaker and volume was a lot better on my Galaxy S3. I am not pleased with this because I listen to music with it all of the time.

1rubyd

I am going to try some of the methods suggested on this site. I hope they work. Not having a good speaker or volume for music and calls is driving me crazy.

Bristol-2014

I had same issue came on this thread and rebooted phone with pulling out the battery and now all works again

JKramer328a

I had same problem with my Droid Ultra and Ellipsis 7 tablet...used a program called "volume booster" on PlayStore, and it works on both devices.

Jaeger581

This is definitely a software related problem. I powered down, pulled said battery, took a much needed shower, came back and put the phone back together. Once I powered back on all was good and right with the world again. Now back to world hunger, corporate greed, and the plight of the horned owls . . .

GalaxyClass

This is an issue that has posted here before and in most cases a battery pull and reboot will fix it. Glad you up and running OK.

mcauley

Same here

Verizon_Support

We want to make sure you phone is in working order mcauley! Does this happen on every phone call? Have you done the most recent update on your phone? Try putting it on http://vz.to/16lcpp2 safe mode to see if the issue persists. AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AllenC1277

I am having the same issue. The volume is fine when listening to music, or playing games. The volume is to low to understand while on speakerphone in a call. Noticed volume is also low while watching phone recorded video but not internet videos. I have had this problem for about two weeks after an update. Powered phone off and back on several times. Even went back in and searched for new updates yesterday hoping there would be a fix. I also noticed that my volume control has changed. In gaming and music the volume control shows a slider across the screen. In speakerphone and recorded video it shows a slider on the top right corner that maxes out at the number 15. This is very frustrating!!!

doogie69

power down. pull battery. wait for it.....

insert battery. power on. done.

This works.

thank-you for the fix.

Doogie

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