I ordered a new Galaxy Note 4 today, entered my credit card information, submitted the order and everything appeared to go through fine. About 20 minutes after I submitted the order and received the email receipt, I received a message stating "We have received your order; however, this transaction cannot be processed because our order review department needs additional information from you. Please contact the Credit and Order Review Team at 866-338-7390 to complete your order."
My situation is a bit unusual in that my old phone finally died so I don't have an existing cell phone to use to call the Credit and Order Review Team by phone. Is there a way to email them securely through the Verizon email system or some other electronic method of providing them with the information they need to process my order? Can't this be accomplished WITHOUT being required to use an existing phone? I suppose my only alternative would be to find a pay phone somewhere.in the city that hasn't been disconnected, vandalized or left broken and call the Review Team to answer their questions. But honestly, there has to be an easier way to accomplish this simple exchange of information.
