"message not sent"

I have a Moto X that keeps showing error of msg not sent. Every time I open or send a text to anyone I recieve this error. Ended up getting tired of it and deleted all messages even those that were locked, forced stop, and cleared cache. Still get the error that a text hasn't sent. Phone's sitting at 9 GB full. The version I have is 4.4.4. What else can I do to get rid of this error message?

Accepted answers

JMKahl

I was told to download handcent SMS, it solved the problem by bypassing it. Not a true solution. Can't believe they (Verizon) can't come up with a real fix, especially considering what we have to pay for the service.

All comments

Verizon_Support

tmeier, I know this would concern me just the same. We want to make sure we get this figured out together. Since you started experiencing the issue have there been any changes to the device? Software updates, application downloads, or damage to the device? Try placing the device in safe mode and see if the error comes back up. See how here http://www.verizonwireless.com/support/knowledge-base-83017/.

AdamG_VZW

Follow us on Twitter @VZWSupport

tmeier

If I restart in safe mode will it take everything off the phone?

Sent from Yahoo Mail on Android

Ann154

Safe mode doesn't wipe the phone. It only restricts which applications are allowed to run while in safe mode.

JMKahl

I am having the same problem with my Kyocera Hydro. Just started doing this about a week ago. Nothing has been updated as far as messaging recently. Also, when I delete several message threads, they show the date as whatever day it is in 1970 until I leave the app and re-open. Then they disappear. I know the messages are sending as I get a reply but even when I open the app to see a reply the "message not sent" comes up.

Verizon_Support

JMKahl,

We'll help get rid of that annoying hiccup. What messaging app are you using? Have you tried using Verizon Messages and do you get the same error message if you're using that app?

SarahO_VZW

Follow us on Twitter @VZWSupport

JMKahl

I am using the standard messaging app, the one with the green quote box and the smiley face. I have used this messaging app on every smart phone I have had since it is the pre-loaded one. Just started having the trouble around Christmas. Have not loaded any new apps or anything for a very long time so that probably is not causing it.

>> Personal information/e-mail reply/headers removed to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

TamaraH_VZW

HI there, JMKahl!

I just received some information in regards to your post to us.

The Kyocera Hydro Elite requires deleting related Read report reply message data from Messaging data base to resolve the issue, Hydro Elite does not have a function to delete the data from database.

Recommend to use Handcent SMS of 3rd party app to delete the messages. 1. Install Handcent SMS from Android Marketplace2. Launch Handcent SMS3. Press Menu Button >> More + >> Undelivered messages4. Here you can delete undelivered conversations and end your "messages not sent" Please keep us posted whether the recommendation resolved the issue.

TamaraH_VZW

Pinger

I have a moto x as well and i have this issue. I have done a back up and rest, a start in safe mode, and deleted everything. Still getting the error message. No one has been able to help. I despise this phone!!!!

Pinger

Did tmeier get the answer? I am having same issue.

Verizon_Support

We never want you to feel that way Pinger! Let's look into this! What messaging app are you using? What zip are you in?

I look forward to working with you.

JoeL_VZW

Follow us on Twitter @VZWSupport

Kbrown9836

I have the Moto X and this is the second time I've had this issue. There seems to be no fix which is annoying. I've only had this phone/service since 1/1 and have had nothing but problems (from a major phone carrier). Will be seeking out another service.

Carrieok

I, too, am having the same issue with my Moto X and have for months. I love my phone, but this is rather annoying every time I open my text app. It used to say "message not sent" even though the messages were sending fine. Then I read somewhere to delete all texts and reboot phone, which worked for a short time. Then it started again, but now it says "2 messages not sent". Even though it says this, my messages are being sent and received just fine.

julesbug

I also have a Moto X and have the same issue. I have done all of the above and nothing makes this go away!