We were lied to by Verizon store employees concerning monthly payment and increased data allowance.

cass71898

Do we have any recourse at all? We only went in to get one phone's charging jack fixed. They told us it would be a $150 charge, and they really don't do that anymore anyway. He talked my husband into upgrading two of the three phones on our plan, told us the monthly charge would go down, and that we would get 10gb of data instead of the 6gb we had. Lies, all lies. We also told them to remove the insurance charges because, what's the point? The insurance charges are still on the bill. I realize that salespeople sell things, I'm not naive, but outright lies? Terrible customer service. I won't even get into the inappropriate behavior we witnessed at the store by the employees.  I'm disgusted by the whole thing.

Weth

Your post is limited on specifics.

From the limited information you were on More Everything plan 6B with 2 lines.

That is $80 for the 6B and $40 x 2 for the phones, or $160 plus taxes and fees. Correct?

I take it they had your husband sign up for an Edge agreement on the 2 phones.

10 GB is now $80 (same as your 6B, so that is a good deal), and 2 phones at $15 per line or $30

So now your connection charges are $80+$15+$15 or $110 instead of $160. So far so good.

Now the phone themselves have payments, and that really depends on what phones you got and how much your down payment was. The good news is the 24 month cost of using the Edge plan with no down payments, actually is cheaper than getting a contract and paying more upfront.

Tell us what phones and what your edge payments are. We can then confirm if you actually did get a good deal and possibly saving you a couple hundred dollars over the 24 months.