nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Visual voicemail icon won't go away - on prepaid

lizzybooks

I'm on the Galaxy S5 with the prepaid plan.

I am repeatedly getting the prompt to upgrade to visual voice mail, with the major catch that visual voice mail isn't available on the prepaid plan.

Whenever I attempt to complete the order, I get an error message saying that it failed and to contact customer service. I've done that.

Things I've tried:

Force stopping the app

A rep "sent a code" to make the notification stop appearing for me

Removing battery and SIM card

Factory reset of device

Even after all these, the notification won't go away. Has anybody successfully gotten it to stop without actually signing up for visual voicemail? How?

Unlike in postpaid, there's not (that I've found) a listing of the account features in MyVerizon so that I can block visual voicemail.

Accepted answers

GalaxyClass

Give this a try as I believe this will still work with the prepaid plan the last time I checked. The feature menu is somewhat hard to locate as there is a drop down sub-menu you need to find.

1. Sign in to your My Verizon online account. On left side of page in Blue letters find the drop down menu. Click to open menu then go to change features and locate Basic Visual Voice mail

2. Go down the list of included features and under Additional Features is a Red Add or Remove botton. Locate the button Basic Visual Voice Mail and click Remove.

3. Scroll down until you see the listing: Basic Voice Mail, Visual Voice Mail etc. and click the Red remove box by the Visual Voice Mail.

4. Below that you will see options for your Voice mail service and then choose the Basic Voice Mail to use and click add.

5. When you're done making changes click next at the bottom of the screen and then ok.

6. Go into your device and set up your required Basic voice mail program. You may continue to receive error “new voice mail message for a period of time”.

All comments

GalaxyClass

Give this a try as I believe this will still work with the prepaid plan the last time I checked. The feature menu is somewhat hard to locate as there is a drop down sub-menu you need to find.

1. Sign in to your My Verizon online account. On left side of page in Blue letters find the drop down menu. Click to open menu then go to change features and locate Basic Visual Voice mail

2. Go down the list of included features and under Additional Features is a Red Add or Remove botton. Locate the button Basic Visual Voice Mail and click Remove.

3. Scroll down until you see the listing: Basic Voice Mail, Visual Voice Mail etc. and click the Red remove box by the Visual Voice Mail.

4. Below that you will see options for your Voice mail service and then choose the Basic Voice Mail to use and click add.

5. When you're done making changes click next at the bottom of the screen and then ok.

6. Go into your device and set up your required Basic voice mail program. You may continue to receive error “new voice mail message for a period of time”.

lizzybooks

I don't see that menu. I was on postpay until recently, so I know what you're talking about in that version of MyVerizon, but the one for prepay is completely different. The only features that I can control are ones that I can add: caller ID block, ringback tones, and block premium messaging.

However, for reasons that are completely unclear to me (maybe the hard reset did it and it just took a few hours??) the notification has gone away completely overnight. I see it briefly if I actually open the voicemail app, but it clears appropriately.

GalaxyClass

I have a friend that has a basic phone and he had the same problem. At the time he a Verizon agent walk him into the online menu which did have the listings. When I check this morning I could not find a thing. I'm glad to learn for what ever reason your ok now. Thanks for your reply :smileyhappy:

Child Item