Sony xperia z3v incoming call screen does not show up

I got a new Sony Xperia Z3v less than a week ago. It seems to work great except when I get incoming calls it rings but I don't see the incoming call screen that shows me who it is or even have the swipe function to answer a call. If I didn't enable motion functions I wouldn't be able to answer the call. Other than that the phone works great. Anyone else have this issue?

Accepted answers

tiada1210

found it on a Sony forum. Settings -personalization -notifications -all... Look for incallui... Make sure it's checked

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Verizon_Support

@michaelijok,

Look no further help is here! I researched this and did not find it to be a known reported issue with this phone. Does this happen with every call you receive? Try this http://vz.to/1BkOAv1 & retest. Keep us posted if the issue persist.

JohnB_VZW

Follow us on Twitter @VZWSupport

tiada1210

Did you find a solution? Mine is doing the same

tiada1210

found it on a Sony forum. Settings -personalization -notifications -all... Look for incallui... Make sure it's checked

gbrk1

My husband's new phone had the exact same issue of not being able to answer incoming calls and this tip did the trick. Thank you!