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Customer Service Live Person

dawncreid

Is it me? I broke my phone and I call the 800 customer service number to speak with a live person. I don't have a phone because its broke so I am using a home phone. The 800 number is continuously telling me to dial 611 from my handset and the automatic service says goodbye. I don't have the phone. Where is the live person if you don't have access to a computer or your Verizon phone? When did this change?

Comments

Ann154

You should be able to input the phone number of your cell phone and still access your account and reach a representative.

dawncreid

I can't do any of this because my phone is broke. It split in half. I need to talk to someone.

Ann154

Can you go to a corporate store instead?

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