Contacts not appearing in Message+

I cannot get my contacts to appear in Message+ on my Ellipsis 8. I have the tablet integrated with my smart phone for messaging. The Contacts from my smartphone do appear in the "People" app on the ellipsis, so they are coming across. But when I open the Contacts tab in Message+ the screen says "Nothing Yet!" "When you send or receive Contacts, they will appear here." I not sure what that means. How do I send or receive my Contacts for this app?

Accepted answers

SuzyQ

What you are seeing is a list of SHARED contact information, and if you haven't shared any contact information with anyone, there will be nothing there. That isn't your contact list.... to see your contact list, create a new message (the red circle with a white pencil in the bottom right corner) and click the black and white person icon top right corner....your contacts will be there.

All comments

Verizon_Support

Thanks for checking all those steps, Ragan2. The contacts in Message sync up with the contacts in Backup Assistant/Verizon Cloud. If your contacts synced to your tablet through Gmail instead, the Message app may not see the details. Try logging into your number at www.vzw.com/cloud. Do you see your contacts there? What model phone do you use that houses all your contacts?

JenniferH_VZW

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Ragan2

When I sign into the cloud with my smart phone number, all of the contacts appear. I am using a Samsung S4 smart phone. Also, when I send a message in the ellipsis, the contacts will complete the entry in the to: field. So it seems the message+ app can see the contacts. They just are not populating the contacts tab in the application.

Verizon_Support

Ragan2,

Thank you so much for those details. If you go into Message on the tablet. Please tap on the three lines in the upper left hand corner. Then tap on Sync. Are you able to re-sync the tablet? Once that is done, then head back into the contact list to see if those contacts has been placed in the tablet. Keep us posted.

KevinR_VZW

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Ragan2

I just resynced the tablet by tapping the three lines in the upper left corner and selecting sync under the advanced category. The tablet seemed to sync. It showed data being uploaded and downloaded under the 4g LTE symbol. But the contacts tab still shows "Nothing yet".

Thank you for your help.